Customer Support Engineer

Spotware Systems is looking for a strong team player with excellent communication skills and the desire to provide premium service and support, to join our office in Limassol. You will be providing support and assistance to clients and colleagues related to the technical and functional aspects of our products. You should be adaptable to the day-to-day requirements of the business, with the ability to take the initiative when required

Responsibilities

• Working as part of a team of like minded individuals to provide exceptional levels of B2B support at all times.
• Investigating issues raised by clients or internal teams, and providing satisfactory resolution where possible, or escalating according to requirements.
• Liaising with clients, internal teams, and third-parties in order to see tasks through to resolution.
• Creating and maintaining documentation for use both internally and externally.
• You will be expected to develop a strong understanding of both Forex and the platform, in order to provide the best possible service to both clients and colleagues.

Requirements

• 4+ years experience in a technical support within a brokerage or fintech environment
• Good knowledge of MT4/MT5 platforms (manager and admin), including plugins and gateways
• Good knowledge of liquidity bridges (e.g. oneZero, PrimeXM, Centroid).
• Good knowledge of SQL, including the ability to write, understand, and troubleshoot queries for data analysis and issue investigation.
• Experience providing Operating System and Application level support.
• Strong problem solving and investigation skills.
• Fluency in English language.
• You use AI not just occasionally, but as a core part of how you think, work, and deliver results. Being AI-augmented is part of what makes you a top performer.
• Excellent organizational skills, and the ability to prioritize and manage workload.
• Strong numerical and analytical skills.
• Ability to work on a 24/6 weekly shift rotation is essential (after the training period).

A plus to have:

• Experience working with or supporting API integrations.
• Knowledge of the FIX protocol.
• Programming or scripting skills.

Conditions

• After the training period, we offer a shift-based work schedule to provide coverage 24 hours a day, 6 days a week including Saturday (24/6).
• Competitive remuneration.
• Private medical insurance.
• Relocation package (if applicable), including work permit arrangements.
• Welcome baby bonus.
• Birthday voucher.
• Fully equipped office with daily fruits, pizza on Thursdays and snacks on Fridays.
• Opportunities for professional growth.
• Friendly working environment.