Customer Support Agent

Pure is a global dating app committed to bringing honesty and fun into the dating world. We believe that dating is more than just swiping – it’s a delightful journey where everyone can discover something special, regardless of their preferences.

We are seeking a Customer Support Agent to join our team and contribute to the continued growth of the Pure app.

What will you do?

• Deal with user complaints in system chats, identify the root causes and promptly find solutions to correct them;

• Answer user letters in the customer service system, help users with their tech or other issues, provide customers comprehensive information about the company’s services and products;

• Analyse users' queries, check the information from users in different systems (admin-panel, analytical system, Google console, users logs system, payment merchant system) and make a decision about posting the problem in corporate chat to resolve it with developers/product managers;

• Resolving financial chargeback disputes;

• 2 days on / 2 days off 08:00 - 20:00 CET time

Who are we looking for?

• You enjoy resolving issues and helping others

• You have a high level of English and native level of Russian

• Experience working in Customer Support

What we offer?

• Remote work

• A competitive salary that matches your level of experience

• An opportunity to work on a product in the growth stage

• Yearly education budget

• A multinational and diverse workplace

At Pure, we are anything but boring. Join us on a mission to make dating more exciting for everyone!