Customer Success Manager

Sumsub is the first AI-powered trust infrastructure for compliance operations at scale, connecting identity and business verification, fraud prevention, transaction monitoring and risk workflows. We are looking for a Customer Success Manager to manage a portfolio of business customers, help them get value from Sumsub’s products, and drive retention and account growth. What you will be doing: managing a portfolio of existing customers as their main point of contact; holding regular customer meetings and quarterly business reviews; managing renewals and identifying churn risks; developing upsell and cross-sell opportunities; helping customers get more value from the product; working with Sales, Solution Architects, Support and Product to resolve customer issues; sharing customer feedback internally. About you: relevant experience in customer success, account management or a similar client-facing role in B2B SaaS, fintech, payments or crypto; understanding of retention, renewals and account growth; ability to learn a technical product and explain its value; ability to analyse customer usage data and turn it into insights; strong organisational skills; advanced English. Familiarity with KYC, KYB, AML or fraud prevention is a plus. We offer: remote-first, trust-based culture; flexible working hours; extra time off; fair market-benchmarked pay; growth and learning opportunities; team offsites. Hiring stages: TA screening, Hiring Manager Interview, Assignment, Final Interview. Location: multiple locations, fully remote. Apply: https://careers.sumsub.com/jobs/8626046-customer-success-manager