Customer Success Manager

We’re not one brand or one type of team. We’re a fast-growing global company made up of many disciplines – all working toward a shared goal: to power great brands, experiences, and people.

As a driving force within the Sales & Success team, our Customer Success Management (CSM) team powers relationships with FYUL's highest-volume clients. We don't just retain — we grow. We build lasting, scalable partnerships that unlock our clients' full potential.

If you’re driven, forward-thinking, and committed to excellence in everything you do, FYUL is the place for you. Our business is growing rapidly, and we’re looking for a talented Customer Success Manager to join our global team and grow alongside us.

Your daily tasks will entail:

• Working with high-profile B2B customers globally, with a primary focus on accounts in the US

• Acting as an ecommerce advisor for managed customers to help grow their ecommerce business by unlocking new business opportunities

• Focusing on upselling and cross-selling to close additional business and increase the wallet share

• Engaging in value-based conversations and streamlining the sales process to improve customer experience with FYUL platforms

• Managing the sales process to discover customer needs and develop and maintain relationships with large B2B accounts

• Collaborating with other departments to facilitate the fulfillment of customer needs

• Achieving quarterly sales objectives, accurately forecasting sales activity, being proactive trusted advisors, and guiding clients to adapt their businesses to current market situations

We’re passionate about our work, and we expect the same dedication from you. Our team is competitive, friendly, and hard-working, so we need a like-minded teammate whose knowledge and experience can help us reach new heights.

Below is a list of formal requirements, but what matters most are outstanding communication skills, ambition to succeed, and a desire to learn. Since we’re an international team, our teammates also need excellent English skills.

What we expect from you:

• Strategic thinking and problem-solving skills

• Great organizational and time management skills

• Passion for technology and sales

• Ability to work in a dynamic and fast-paced environment

• Ability to work in a team

What we offer:

• Monthly compensation of 2,800 euros gross upon achieving the set goals, which consists of a base salary of 2,400 euros gross and a variable compensation (if the set goals are exceeded, the total compensation can be significantly higher)

• A global, inclusive team that’s as supportive as it is ambitious and serious about getting things done

• An opportunity to work remotely or in a modern and welcoming office in Riga

• Private health insurance

• 2 extra paid days off to focus on your mental or physical well-being

• 1 extra paid day off to celebrate a Birthday or any other celebration of your choice

• Access to mentorship, internal meetups, and hackathons, both on-site and online

• Free and healthy lunch if you work from the Riga office

• Design and order your own merch using our platforms with an employee discount

• Exciting team-building events and parties you’ll never forget!