Customer Success Manager

As a Customer Success Manager, you’ll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services. 

Your specific responsibilities will include:

• Repaying our customers’ trust through ensuring they get live with our product and are thrilled with the results

• Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments. If two people within a customer ask for different things, your team must understand how to prioritize for the success of the organization without hurting feelings

• Helping craft and dictate both internal and external narratives for what’s needed to make a customer successful

• Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources

• Fielding and troubleshooting customer support requests

• Creating and updating customer documentation and training materials as needed

• Always looking for new ways you can make our integration process more robust and make customers feel even more successful

Requirements

• A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting

• Excellent communication and interpersonal skills

• Know what an API is and have interacted with them before

• Excellent ability to quickly understand the different roles in an organization, focus on the ones most important to a task, and craft clear narrative to get people behind your ideas

• Ability to convince and motivate those around you to do what you know is right

• Enjoy interacting with customers and solving new problems daily

• Ability and desire to learn quickly, think outside the box, and come up with solutions to problems

Benefits

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)

• Life Insurance (Basic, Voluntary & AD&D)

• Paid Time Off (Vacation, Sick & Public Holidays)

• Family Leave (Maternity, Paternity)

• Short Term & Long Term Disability

• Training & Development

• Work From Home

• Wellness Resources

• Stock Option Plan