Aloware is the #1 AI-driven phone system for CRMs, a leading cloud-based contact center platform that enables businesses to seamlessly integrate customer communications across voice, text, and email. Our mission is to bring modern businesses back to the heart of selling: building meaningful customer relationships. We’re proud to have surpassed 500 happy clients and are continuing to scale rapidly.
We're pre-Series A (in this economy!), cash-flow positive, and will continue to be profitable as a mantra for our business.
As we grow, we’re looking for a driven and customer-focused Customer Success Manager to join our team. You will play a critical role in building strong client relationships, driving retention and expansion, and ensuring our customers get maximum value from the Aloware platform.
Become a product expert, understanding how and why customers use Aloware and how they derive value from the platform
Conduct structured account reviews to maintain and strengthen client relationships.
Proactively identify, address, and mitigate churn risks.
Own expansion and renewal efforts for your assigned book of business.
Train, onboard, and guide new and existing clients on best practices.
Act as a trusted advisor to customers across all levels, from end-users to executive stakeholders.
Provide feedback to the product team based on customer needs and feature requests.
Contribute ideas to improve internal processes, tools, and customer success strategies.
3+ years of experience in customer-facing roles such as Customer Success, Account Management, or Sales.
Prior experience in B2B SaaS, VoIP, or communications software.
Strong verbal and written communication skills.
Comfort managing a quota and negotiating contracts.
Ability to build trust and communicate effectively with stakeholders at all levels, from C-suite to end-users.
Ability to explain technical concepts in a clear and simple way.
Experience managing a book of business with ownership over retention and growth.
Strong problem-solving skills and a proactive mindset.
Ability to thrive in a fast-paced, startup environment.
High level of accountability and autonomy.
Experience in contact center or CRM-related platforms.
Background in sales or revenue-focused roles.
Familiarity with customer success tools and CRM systems.
•Competitive compensation package.
•Medical, dental, and vision insurance.
•Paid holidays, sick leave, and unlimited PTO.
•100% fully remote work (U.S. only).
•The opportunity to grow with a fast-scaling SaaS company.
•High ownership, autonomy, and direct impact on customer success and company growth.
•Join Us:
•If you’re passionate about building strong customer relationships, driving retention and growth, and working in a fast-paced SaaS environment, we’d love to hear from you. Join Aloware and help us continue delivering exceptional experiences to our growing customer base.
Published on: 7/16/2026
Aloware
Aloware is the compliant, AI-driven phone system that works with your CRM to help you improve sales conversations.
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