Customer Success Enablement Manager

We’re looking for a proactive and highly organized Customer Success Enablement Manager to help drive clarity, consistency, and continuous learning across Constructor’s Global GTM teams. You’ll play a critical role in operationalizing onboarding for new hires and overall everboarding strategy including ongoing education, curating centralized knowledge resources, and AI tools in partnership with cross-functional teams. This role requires a strong blend of customer success, sales and product enablement expertise, program management, learning science, stakeholder management, and AI tool fluency.

You will:

• Support ongoing Customer Success training initiatives by helping to plan, build, and maintain scalable Customer Success enablement content beyond onboarding.

• Curate and maintain centralized knowledge resources, partnering with subject matter experts (SMEs) across Revenue Enablement, Product, Marketing, and Sales to ensure accuracy and consistency.

• Help operationalize the everboarding strategy, coordinating timelines, deliverables, and stakeholder communications.

• Organize and update internal learning assets, ensuring documentation is easy to find, up-to-date, and aligned with sales priorities.

• Manage internal communications related to enablement, such as newsletters, training calendars, and update broadcasts to reduce noise and increase clarity.

• Collect feedback and track program impact, using data to assess adoption, knowledge retention, and performance improvements.

• Support regional enablement needs, ensuring content is localized and relevant for diverse sales teams across markets.

Weekly Enablement Duties:

• Onboarding: Ensuring new CSM delivers value as quickly as possible. Examples: Refining and managing segment-specific onboarding curricula.

• Product Enablement: Equip the Customer Success teams to both understand customer needs and tie to Constructor’s full capabilities, as well as aid customers with implementation and business value realization of new product releases. Examples: Collaborating with the Go-to-Market team to create live and eLearning based training and enablement content. This role will have a direct partnership with Product and will need to effectively represent their post-sales and implementation audience.

• Skill Training & Coaching: Enabling customer success to consistently articulate our value to customers. Examples: Reinforcing our sales methodology and supporting a manager-led coaching program, as well as driving programmatic efforts to improve our story-telling capabilities.

• Competitive Enablement: Work with Product Marketing to enable reps to consistently articulate our differentiators against top competitors. Examples: Refining battle cards and other competitive job aids. Creating a rhythm for competitive enablement and feedback.

• AI Enabled Workflows: Get maximum ROI from our GTM stack by integrating AI-driven enablement (i.e. automated assignment scoring, AI based coaching, and generative asset creation) to scale training delivery. Examples: learning management system, sales asset management, call analytics platform, sales intelligence platforms. (i.e. Articulate, Planhat, Gong, Claude, Notion, Letter AI)

• Internal Communications: Provide timely and easy access to all information GTM teams need to do their jobs. Examples: Managing content management platform and creating/maintaining content on processes/motions/priorities.

• Continuous Improvement: Promote a culture of data-driven continuous improvement and recognition. Examples: Monitor enablement completion/usage data and sales production data to recognize top performers and to identify learning/performance gaps (and align with sales + success leadership to address those gaps)

Role Responsibilities: Customer Success Enablement

• Define and Map the CSM Journey: Partner with CS leadership to codify what an exceptional Customer Success Manager does at Constructor, translating their daily workflows, lifecycle touchpoints, and customer milestones into a structured enablement roadmap.

• Build Technical & Commercial Playbooks: Develop actionable playbooks, talking points, and training modules that equip CSMs to confidently explain complex e-commerce search concepts (like transformers, LLMs, and A/B testing metrics) to both technical and business stakeholders.

• Accelerate CSM Time-to-Productivity: Design and deliver a comprehensive onboarding framework specifically for new CSMs, ensuring they quickly master Constructor’s proprietary platform capabilities and customer-facing best practices.

• Continuous Product & Strategy Alignment: Serve as the core bridge between Product, Marketing, and the CS team to continuously train CSMs on new feature rollouts, competitive battlecards, and value realization strategies.

• Equip CSMs for Retention & Expansion: Create targeted enablement resources that help CSMs identify health risks, navigate renewals, and uncover expansion opportunities within their books of business.

Requirements

You Have

• 5+ years of experience in Sales, Product, or Customer Success Enablement with a strong focus on post-sales value realization, product training and customer onboarding.

• Demonstrated familiarity with learning and content management tools, including Articulate, Planhat, Gong, Claude, Letter.AI, and Notion.

• Strong understanding of adult learning theories and experience applying them to training design, content delivery, or knowledge-sharing systems.

• Excellent stakeholder management and communication skills, with an ability to influence and collaborate across functions and levels.

• Proven ability to prioritize effectively, manage competing demands, and maintain clarity under ambiguity.

Nice to Have

• Background in instructional design, content strategy, and/or sales operations tools.

• Exposure to coaching methodologies such as Command of the Message (or equivalent Value-Based Selling frameworks) to support learner development.

• Familiarity with enablement metrics and learning analytics, including tools like Tableau, and experience A/B testing content formats for effectiveness.

Benefits

• 🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year

• 💰 A competitive compensation package including stock options

• 🌎 Fully remote team - choose where you live

• 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office

• 💻 Apple laptops provided for new employees

• 🧑‍🎓 Training and development budget for every employee, refreshed each year

• 👪 Maternity & Paternity leave for qualified employees

• 🧠 Work with smart people who will help you grow and make a meaningful impact

• 🏥 Company sponsored US health coverage (100% paid for employee)