Customer Service Officer (Asia)

About Weltrade
Weltrade is a leading international Fintech innovator with over two decades of stability and trust. Established in 2006, we are committed to providing secure, efficient, and accessible trading solutions in the global FX and online trading market. We operate as a truly global, remote-first team across different time zones, united by a culture of autonomy and shared goals.
We are looking for proactive professionals who thrive in an international environment and are passionate about delivering exceptional customer experiences. At Weltrade, you'll have the opportunity to make an impact, take ownership of your work, and grow within a collaborative, flat organization where every contribution matters.

About Your Role
As a Customer Support Specialist, you will become part of our Customer Success Operations team, helping clients navigate their trading journey with confidence. You will be the first point of contact for customers, providing timely, accurate, and professional support through chat, email, and phone.
In this role, you'll handle a wide range of account, platform, and service-related inquiries while ensuring compliance with internal procedures and security requirements. Success in this position requires strong communication skills, empathy, attention to detail, and the ability to work efficiently in a fast-paced, KPI-driven environment.
Your work will play an important role in maintaining customer satisfaction, building trust, and delivering the high-quality service Weltrade is known for.

You have:

• At least 6 months of experience in a Customer Support or client-facing role.

• Experience in Forex, Fintech, online trading, financial services, or a similar industry.

• Experience working in a remote-first or international environment.

• Familiarity with CRM, helpdesk, or customer support platforms.

• Strong communication skills and a customer-focused mindset.

• Ability to work in a structured, KPI-driven environment.

Good to have:

• Previous experience in the financial services, fintech, trading, or Forex industry.

• Familiarity with CRM systems such as Intercom, Zendesk, Salesforce, or Freshdesk.

• Basic understanding of KYC, AML, and compliance processes.

• Knowledge of trading platforms such as MT4 or MT5.

• Strong written and verbal English communication skills; additional languages are a plus.

• Experience handling customer complaints and de-escalating difficult situations.

• Strong analytical and problem-solving skills.

• High attention to detail and accuracy.

• Ability to multitask and prioritize effectively.

• Proficiency in Microsoft Office or Google Workspace.

• Experience working in multicultural teams.

• Willingness to work flexible shifts, including weekends and public holidays if required.

• Quick learner with the ability to adapt to new tools and processes.

What we offer:

• Remote-First Flexibility: Work from anywhere as part of a global, cross-functional team.

• Ownership & Impact: Take initiative, contribute ideas, and make a meaningful impact on the customer experience.

• Flat Organization: Work in a collaborative environment where your expertise and judgment are valued.

• Wellbeing: Enjoy paid vacation, sick leave, public holidays, and a supportive culture that prioritizes employee wellbeing.