CRM Application Engineer

European UnionRemoteMiddle

Location - Remote European Union (or On-Site in Chiasso, Switzerland)

We are looking for a CRM Application Engineer to join our team of around 1,700 people worldwide to help us power up the traveller's journey for millions of holidaymakers. If you are passionate about technology and product development, and enjoy working in a fast-paced, international environment, keep reading, you might be the perfect fit for this role

What your impact will be:

As a CRM Application Engineer, you will oversee the strategic growth and optimization of our CRM landscape. You will ensure that internal and external customer service teams utilize data and automated workflows to deliver a superior experience for our travellers.

Serve as the primary link between business units and technical delivery teams for CRM initiatives.
Translate high-level business goals into functional technical specifications and process enhancements.
Manage the configuration, maintenance, and integration of core CRM tools and automated sequences.
Strong problem-solving and analytical skills.
Uphold rigorous standards for data integrity and system reliability across every customer touchpoint.
Evaluate platform performance to identify and execute on continuous improvement opportunities.
Partner with cross-departmental teams to implement new functionalities and complex system integrations.
Direct incident management efforts, including root-cause investigations and the resolution of technical hurdles.

Qualifications

Your expertise:

A minimum of 3 years in a CRM-centric technical role, such as Analyst or Administrator.
Experience in managing data structures, user access, and API-driven integrations.
Ability to align business requirements with technical feasibility and scalable solutions.
Competence in SQL and scripting.
Software development background: MySQL, Javascript, CSS, HTML, PHP, React.
Good analytical capacity with a focused, data-driven approach to solving problems.
Communication skills, particularly in explaining complex technicalities to non-experts.
Fluent English, written and spoken.

Desirable:

Background supporting Customer Care or Customer Success departments.
Experience within agile development frameworks.
Experience in configuring/managing platforms like VTENext, Salesforce or Zendesk is a plus.
Knowledge of AWS infrastructure/services and GITLAB pipelines.
Familiarity with AI-driven service tech and advanced automation solutions.

Selection process steps*:

HR interview (30 minutes)
1st interview (1 hour): soft skills + technical knowledge + curiosity about the role.
2nd interview (30min): final meeting with the Director
Offer extended

(*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview)

Qualifications

Your expertise:

A minimum of 3 years in a CRM-centric technical role, such as Analyst or Administrator.

Experience in managing data structures, user access, and API-driven integrations.

Ability to align business requirements with technical feasibility and scalable solutions.

Competence in SQL and scripting.

Software development background: MySQL, Javascript, CSS, HTML, PHP, React.

Good analytical capacity with a focused, data-driven approach to solving problems.

Communication skills, particularly in explaining complex technicalities to non-experts.

Fluent English, written and spoken.

Desirable:

Background supporting Customer Care or Customer Success departments.

Experience within agile development frameworks.

Experience in configuring/managing platforms like VTENext, Salesforce or Zendesk is a plus.

Knowledge of AWS infrastructure/services and GITLAB pipelines.

Familiarity with AI-driven service tech and advanced automation solutions.

Selection process steps*:

HR interview (30 minutes)

1st interview (1 hour): soft skills + technical knowledge + curiosity about the role.

2nd interview (30min): final meeting with the Director

Offer extended

(*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview)