Client Solution Specialist (part-time)

We’re a remote-first team of friends spread around the world with an HQ in Barcelona. We’ve built one successful product and now transitioning to a broader vision. We hire globally and love meeting offline: last two years we were in Barcelona, the year before in Istanbul. Here’s our team’s Instagram that can show you more of who we are. We are a spicy mix of different cultures and backgrounds.

🧑‍🎤 Who are you?

• You’ve used Bïrch (Revealbot) from the client side and genuinely understand how the product works in real life.

• You know media buying and performance marketing well, and you see where automation fits in the bigger picture.

• You’re fluent in English, both in writing and in calls.

• You come from a hands-on, client-facing role and understand how media buyers actually work day to day.

• You enjoy working with complex, multi-step automation and like turning messy setups into something structured and scalable.

• You can zoom out to design an automation strategy, then zoom back in and implement it carefully without missing the details.

✍🏼 What will you do?

You’ll work closely with Customer Success and Sales, focusing on hands-on implementation and practical client support. This isn’t a classic Customer Success or Media Buying role, it’s about turning complex enterprise marketing contexts into scalable automation inside the product. Your focus is building structured, reliable setups (not one-off rules), translating each client’s reality into logic and workflows that actually work. Your daily work will be divided into 2 main directions

Working with new clients:

• [ ] Joining enterprise leads during trials, onboarding, and second demos once accounts are connected.

• [ ] Collecting and understanding client context (goals, data sources, KPIs, constraints), directly or via Sales.

• [ ] Designing tailored account setups, including automation logic, rules, strategies, and risk areas.

• [ ] Walking clients through the proposed setup, explaining the “why,” and refining it during the trial.

• [ ] Adjusting rules and configurations to ensure automation is live and delivering value.

Working with existing clients

• [ ] Monitoring signals of low usage or underutilization.

• [ ] Treating these signals as opportunities to improve setups and unlock more value.

• [ ] Working closely with Dunja (Account Manager) to revisit and strengthen automation and account configurations.

How will you know you’re doing well?

After 3 months, you’ve onboarded at least one enterprise client end-to-end, with automation that goes live early and is actually being used during the trial and early subscription. The setup clearly delivers value and feels solid, not overcomplicated.

After 6 months, this becomes repeatable. Your onboarding and implementation work regularly helps convert enterprise trials or bring underused accounts back to life, with a clear uptick in automation usage thanks to better, smarter setups.

💝 What do we offer?

• A role beyond pure media buying. A great next step if you feel you’ve outgrown hands-on media buying and want to work with automation, systems, and more complex setups that scale.

• Real product impact. Automation sits at the core of our product, and your work directly shapes how customers use Bïrch. You’ll collaborate closely across teams — from Sales and Customer Success to Product and Creative.

• Growth in performance and marketing expertise. You’ll deepen your understanding of performance marketing, automation strategies, and how advanced setups drive real business results.

• Work with strong, well-known brands. You’ll support large, interesting companies with complex needs and meaningful budgets, not small or experimental setups.

• Trust and Autonomy. We trust you know how to do your work right; that’s why no one will tell you how to do your work properly; you will have ownership over your workday, choosing approaches and making decisions.

• We’re more than colleagues — we’re friends. Our culture is special. We genuinely like each other as people, create meaningful work, and enjoy spending time together.

• Competitive salary and various benefits*

  • 🏖 38 days of paid time off annually to take enough time to rest and explore the world.

  • ✈️ $2000 annual holiday travel bonus for tickets and accommodation for yourself and your loved one.

  • 🎓 $2000 annual Learn & Development budget to upskill yourself.

  • 🫂 $2000 annual bonus for meeting with your team in Barcelona or another country

  • ❤️ Full health insurance is provided through Alan or SafetyWing.

  • 👶 Fully paid parental leave from 3 to 6 months, depending on your time with the company — plus up to 3 years of unpaid leave if you wish to extend your time at home.

  • 🇪🇸 Company’s support in relocation to Barcelona if needed

  • 💻 Laptop budget to buy the latest MacBook (or other powerful gear).

  • 🌍 Regular team meet-ups and off-sites to work and have fun together.

  • 🏠 You can choose to work remotely or have a hybrid work arrangement if you are in Barcelona.

  • 🖥️ Co-working budget if you need a break from your home office.

  *The listed benefits apply to a full-time position. For part-time roles, they will be pro-rated based on the agreed working hours.