Client Relationship Manager

📍 Location: Limassol | Hybrid

⚡️ paytech — a fast-growing fintech company.

We’re looking for an experienced Client Relationship Manager to become the main point of contact for our live clients — someone who builds trust, keeps communication clear, ensures smooth day-to-day cooperation, and helps clients feel supported and understood.

Key Responsibilities:

• Own and nurture long-term relationships with a portfolio of live clients, serving as their trusted primary point of contact day-to-day

• Develop a deep understanding of each client's business, transaction volumes, and payment performance to provide consultative, data-driven recommendations

• Lead regular business reviews and strategic meetings with clients, tracking performance, gathering feedback, and aligning on goals

• Handle client escalations swiftly and professionally, coordinating across technical, product, operations, and support teams to drive resolution

• Identify and execute upsell and cross-sell opportunities, working with internal teams to match client needs with the right solutions

• Oversee billing and financial queries for each account, ensuring accuracy, timely payments, and early flagging of discrepancies

• Advocate for client needs internally while balancing commercial and operational priorities

Requirements:

• Experience & Knowledge

• 2+ years of experience in the fintech sector, with payment processing experience preferred.

• Fluent in English, capable of managing communications and documents in both languages. Russian is a strong advantage.

• Strong background in fintech or payment gateways, with expertise in handling enterprise-level merchants.

• Skills & Competencies

• Strong communicator with excellent relationship management and consultative skills

• Commercially aware, with the ability to spot growth opportunities and act on them

• Organised and detail-oriented, with strong problem-solving capabilities

• Proficiency in CRM tools and data analytics

• Willingness to travel as needed to meet with clients and internal teams

What We Offer:

• A fast-growing, founder-led environment with minimal bureaucracy.

• High level of ownership and direct impact on client success.

• Exposure to a complex, global payments ecosystem.

• Opportunity to work closely with product, technical, operations, finance, and leadership teams.

• Hands-on involvement in client growth, payment performance, escalations, and strategic account development.

• Cozy Limassol office with coffee, snacks, drinks and PS5.

• Lunch allowance and partial SportBenefit coverage.

• Private medical insurance after probation.

• Full work-permit support.