Client Engagement Manager \ Delivery Manager

We are looking for a Client Engagement Manager \ Delivery Manager with a strong background in IT outsourcing and software delivery.

Location: Minsk | Office

Responsibilities:

• Manage and grow existing client accounts in long-term projects (6+ months)

• Identify and implement upsell opportunities (team and resource expansion, role additions, scope growth)

• Increase contract value without acquiring new clients

• Serve as the main point of contact for clients, including C-level and senior stakeholders

• Initiate improvements: additional resources, process optimization, scope expansion

• Ensure high client satisfaction, retention, and churn prevention

• Track account status using CRM systems

Requirements:

• 4+ years of experience in IT outsourcing/software development in one of the following roles: Account Manager, Delivery Manager, Customer Success Manager, Senior Project Manager

• Proven experience in upselling and increasing contract value without acquiring new clients

• Understanding of the software development lifecycle and delivery team roles

• Experience with CRM/account tracking systems

• Strong client-facing and stakeholder management skills, including C-level interactions

Nice to Have:

• Experience working with clients from the EU, UK, and US

• Background in consulting, business analysis, or process improvement

• Knowledge of project financials (margin, utilization)

• Experience with Agile frameworks (Scrum, Kanban)

English level -B2+/C1

What we offer:

From the 1st working day:

• 12th-month pay policy;

• corporate events;

• cash benefits for significant events in life;

• online/offline literature compensation;

• B-day gifts;

After passing the probation period (+ benefits from the 1st working day):

• medical insurance (including dental services);

• 20 vacation days;

• 3 days off;

• corporate English;

• compensation for educational courses online/offline;

• sports compensation;

• corporate gifts.