Business Process Analyst

Barcelona / Vilnius / Warsaw

At COLIBRIX ONE*, we’re building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed Electronic Money Institution (FCA Reference No. 927920) and holder of a Financial Institution Licence issued by the MFSA, as well as a principal member of both VISA and Mastercard, we provide comprehensive, real-world financial solutions that include:  

• Global card processing

• Digital wallet infrastructure

• Cross-border merchant accounts

• Alternative payment methods (APMs)

• Corporate accounts for legal entities

We’re a fast-growing team with a passion for innovation, security, and scalability. Our culture values curiosity, collaboration, and impact - and we’re looking for talented professionals who are ready to shape the future of fintech.

At COLIBRIX ONE, your work directly powers the digital economy. If you're eager to solve meaningful challenges and build with purpose, we’d love to hear from you.

About the Role

We're looking for a Business Process Analyst to help optimize the operations behind our payment infrastructure. You'll monitor merchant, provider, and terminal traffic, oversee routing and switching processes, and analyze transaction volumes and conversion rates to spot anomalies and improvement opportunities. Working with internal teams and processing partners, you'll turn traffic data into clear insights and practical process improvements - a great fit for a detail-oriented analyst who thrives on solving operational challenges in a fast-growing fintech environment.

 Key Responsibilites

• Monitor merchant, provider, and terminal traffic to ensure optimal system performance

• Oversee merchant routing and switching processes to maintain seamless operations

• Manage and optimize Visa principal traffic distribution across processing channels

• Monitor transaction volumes and traffic spikes, proactively identifying anomalies and potential operational risks

• Verify the correct application of configured processing limits to prevent technical issues and unnecessary transaction declines

• Monitoring and analyzing conversion rates, identifying pain points and errors, and implementing improvements

• Collaborate with internal teams to manage terminal switching and ensure adherence to regulatory limits

• Generate and analyze custom analytics reports as needed

• Evaluate merchant traffic patterns to provide insights to internal teams

• Translate traffic analytics for processing partners to enhance understanding and decision-making

• Organize and deliver training sessions on system operations and analytics for colleagues across departments

What you need to succeed in this role

• Bachelor’s degree in Business Administration, Finance, or a related field

• At least 1 year of experience in financial or business analysis, or in roles focused on process improvement

• Experience working with data analysis tools and advanced Excel skills

• Strong problem-solving skills with keen attention to detail

• Ability to clearly and effectively communicate complex concepts to diverse audiences

• Familiarity with payment industry practices and technologies is an advantage

• Strong interpersonal skills, with a proven ability to work collaboratively in a team-oriented environment

What we offer

• Opportunity to shape the future of fintech solutions within a growing company 

• Collaborative, horizontal team structure that values your expertise and ideas 

• Continuous learning and development opportunities to enhance your skills and career growth 

• Competitive salary and benefits package