Business Analyst (Referral program)

We are looking for a Business analyst. This role requires relocation to Manila.

Responsibilities

• Elicit, analyze, document, and prioritize business and product requirements for the offline referral program ecosystem.

• Contribute to business development of referral programs in offline distribution channels: hypothesis validation, requirements definition, impact assessment, and scalability analysis.

• Own business analysis activities for the Referral Portal as a core product:

  • migration to web (PWA),

  • definition and delivery of new features,

  • API integrations with backend services,

  • improvement of end-to-end user journeys (referral tracking, rewards, withdrawals).

• Work with a high-traffic product (WAU 6–8K, MAU ~12K), using data and user insights to identify growth opportunities and product improvements.

• Define requirements and support delivery of the new product entity designed to scale best practices across all merchants.

• Drive the development of Add Ref Portal:

  • migration to the other systems,

  • definition of processes for managing referrals from Sales Agents (registration, referrer communication, operational updates such as name or phone number changes).

• Support additional product streams:

  • adaptation of the referral portal and payment functionality to ALDI requirements,

  • RCL offline origination

  • compilation of product-level requirements for RCL features relevant to offline use cases,

  • digitization of operational control over RCL plastic card inventory and marketing materials in partner stores.

• Collaborate closely with engineering, design, and operations teams to support the delivery process (backlog grooming, clarifications, release support).

Requirements

• 2+ years of experience as a Business Analyst, Product Analyst, or Product Owner in digital products.

• Strong expertise in requirements elicitation and documentation (user stories, functional and non-functional requirements, process flows, CJMs).

• Experience with or strong understanding of referral, loyalty, affiliate, or MLM-based systems is a plus.

• Proven experience working with products that have active user bases (MAU/WAU) and an understanding of product metrics and user behavior.

• Hands-on experience collaborating on:

  • API integrations,

  • backend-driven architectures,

  • payment and payout flows (balances, transactions, withdrawals).

• Product-oriented mindset with the ability to translate business needs into scalable, user-centric solutions.

• Experience or strong interest in offline + digital products, partner/agent networks, and retail or merchant ecosystems.

• Readiness to take ownership and grow into a product leadership role.

• Ability to work in complex, cross-functional environments and manage multiple stakeholders effectively.

• Strong analytical, communication, and problem-solving skills.

• English proficiency sufficient for working with documentation and international stakeholders.