Business Analyst Junior+ [Quality Control]

The Quality Control team safeguards the quality of operations across every division at Plata. Backed by a large team of specialists and AI-driven checks, we detect quality issues. Your mission is to close the loop — to take ownership of those findings end-to-end, connect the operational and product teams, and make sure problems actually get solved rather than just flagged.

 

Challenges that await you:

• Monitor quality dashboards and metrics across our operational and product teams to spot anomalies, gaps, and recurring issues
• Dig into the root cause of every issue — across operations, product, the knowledge base, and the technical setup — to understand why it happens, not just that it happens
• Own the quality-improvement loop end-to-end: turn raw findings from our QC platform into a clear, prioritized action plan
• Coordinate fixes across operational and product teams: set tasks with the right owners, agree on timelines, and follow through until they’re closed
• Build and prioritize a backlog of quality issues and plan their resolution quarter by quarter
• Partner with our L&D / training team to roll out training where the fix belongs in operations

What makes you a great fit:

• 1–2 years of experience in a similar analytical, business, or process role
• Confident with numbers and metrics, with sharp logic and structured problem-solving
• A proactive, persistent, get-it-done attitude — you enjoy chasing a problem across teams until it’s actually solved, not just reported
• Strong communication skills: you’ll be working hand-in-hand with operational teams every day
• Willingness to relocate to Mexico City and work closely with operational teams and stakeholders across multiple product domains
• B2 or higher English level for effective communication with an international team

Your bonus skills:

• Hands-on experience working with analytics independently
• Experience running tests / experiments and working with product metrics

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions

• Honest Feedback: valuing open, transparent communication

• Supportive Team: a strong, collaborative community

• Celebrating Achievements: recognizing our wins together

• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to Mexico with assistance for the employee and their family

• Flexible work from one of our offices or remote

• Healthcare Coverage

• Education Budget: Language lessons, professional training and certifications

• Wellness Budget: Mental health and fitness activity reimbursements

• Vacation policy: 20 days of annual leave and paid sick leave