We’re looking for a Business Analyst to join our Delivery Platform, responsible for delivering Plata cards and banking products directly to customers through our Ambassador Network. This is a business- and operations-heavy role with strong exposure to product development. You’ll work closely with product managers, engineers, analysts, and operations teams to build scalable solutions, improve operational efficiency, and enhance the customer experience.

Challenges that await you:

Design and scale operational processes for the Ambassador Network, from onboarding and task assignment to delivery execution and quality control
Identify operational bottlenecks and opportunities for improvement, and translate them into scalable product and process solutions
Design and develop internal operational tools and backoffice functionality used by ambassadors and operations teams
Contribute to the development of the Ambassador App by defining requirements, designing workflows, and improving the user experience for field teams
Work closely with operations stakeholders to understand challenges, gather requirements, and transform them into actionable initiatives
Design interfaces and solutions within internal systems
Own and manage the business backlog: collect requests, structure them, prioritize them, and plan delivery
Write clear and structured business requirements for engineering teams
Define tasks, track progress, and ensure timely delivery of initiatives
Work with product analysts to define operational metrics, track performance, and measure the impact of implemented changes
Monitor and improve key metrics related to ambassador productivity, operational efficiency, quality, and customer experience
Design, document, and maintain operational regulations, workflows, and standards
Critically assess incoming requests, identify root causes of problems, and challenge initial assumptions when necessary
Collaborate cross-functionally with Product Managers, Engineers, Analysts, and Operations stakeholders

What makes you a great fit:

Strong business mindset with hands-on experience in operational environments
Proven ability to work with business and product metrics, define KPIs, and use data for decision-making
Experience collaborating with product analysts and translating insights into actionable changes
Excellent communication skills — confident working with large operational teams and senior stakeholders
Strong critical thinking: ability to question inputs, identify inconsistencies, and focus on solving real problems
High level of structure and organization — comfortable managing complex processes and multiple streams of work
Experience in task decomposition, prioritization, and deadline control
Ability to write clear, structured requirements and work effectively with engineering teams
Strong stakeholder management and expectation-setting skills
B2 or higher English level for effective communication with an international team

Your bonus skills:

Experience in Field Operations, Delivery Operations, Customer Operations, Customer Support, or Workforce Management
Experience working in large operational organizations with significant frontline staff, such as:
- delivery services
- logistics and warehouses
- courier networks
- field sales teams
- fintech, e-commerce, or marketplace operations
Experience working with mobile products used by operational or field teams
Experience or understanding of incentive systems, workforce productivity, operational leadership, or people management

Our ways of working:

Innovative Spirit: A commitment to creativity and groundbreaking solutions
Honest Feedback: valuing open, transparent communication
Supportive Team: a strong, collaborative community
Celebrating Achievements: recognizing our wins together
High-Tech Environment: a team full of smart and revolutionary people who dare to challenge the status quo of incumbent finances

Our benefits:

Relocation support to Mexico with assistance for the employee and their family
Flexible work from one of our offices or remotely within time zones from GMT-X to GMT+X
Healthcare Coverage
Education Budget: Language lessons, professional training and certifications
Wellness Budget: Mental health and fitness activity reimbursements
Vacation policy: 20 days of annual leave and paid sick leave

Business Analyst Junior+ [Ambassador Delivery Platform]

Business Analyst Junior+ [Ambassador Delivery Platform]

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