Business Analyst

London

Kleos helps companies hire, pay and manage people anywhere in the world. We run two products in production: Global Employment and Contractor Payments.

As we grow, the way clients, contractors and employees are onboarded, checked, paid and supported has to stay simple and reliable. We are hiring a Business Analyst to understand how these processes work today, find what is causing friction, and recommend practical changes to senior management.

This is not a product manager role and not an engineering role. You will not own the product roadmap or write production code. You will look at how the business operates and help us improve it.

What you'll do

• See how the business works today. Talk to users, operations, compliance, finance and support about processes such as onboarding, payouts, payroll and internal handovers.

• Find the friction. Map the current process, spot gaps, delays and risks, and turn that into a clear problem to solve.

• Run workshops. Bring the right people together to test assumptions, agree what should change and get to a decision.

• Use evidence. Support recommendations with straightforward operational and customer signals, such as drop-off, feedback or usage. You do not need to code or write SQL.

• Make the case clearly. Write up findings in plain language and present options, trade-offs and next steps to senior management.

• Help make the change real. Support implementation of what is agreed and check whether it is working.

• Work across the company. Collaborate with product, engineering, operations and compliance so recommendations are realistic and can actually be delivered.

• Keep a simple record. Track the options considered and why a recommendation was made.

What we're looking for

• Experience as a Business Analyst, Systems Analyst, or in a similar role investigating how a process works and turning that into recommendations.

• Experience running workshops with business, technical and, where relevant, compliance stakeholders.

• Experience presenting options and recommendations to senior stakeholders.

• Comfortable working across teams without needing direct line management.

• Experience in digital products, payments, onboarding or other operationally complex environments is a plus.

• Experience taking a process change through to implementation is a plus.

• Significant relevant experience; a degree is not required.