Business Analyst [AML CX]

The AML & Compliance team at Plata ensures regulatory compliance and manages financial crime risks across all products. We are looking for a Business Analystto improve customer-facing AML processes within our mobile application.

You will focus on embedding AML requirements into user flows, ensuring compliance while maintaining a seamless and transparent customer experience.

Challenges that await you:

• Gathering and documenting requirements for AML-related user flows in mobile applications

• Designing flows for account restrictions, AML blocks, and user communication

• Defining requirements for EDD flows, document collection, and verification processes

• Designing notifications, reminders, and user communication logic

• Mapping end-to-end customer journeys (CJM) and identifying drop-off points

• Translating business requirements into user stories, acceptance criteria, and UX flows

• Supporting development lifecycle: clarifications, UAT, releases

• Ensuring integration between mobile app, AML systems, and backend services

• Collaborating with Product, Design, Risk, Legal, and Engineering teams

What makes you a great fit:

• 3+ years of experience in business analysis or product management within fintech or banking

• Strong understanding of AML/KYC processes and customer-facing compliance flows

• Experience documenting requirements and designing user journeys and processes

• Strong analytical mindset and ability to work with funnel metrics

• Experience working with mobile or customer-facing products

• Experience with Jira, Confluence, Miro; basic SQL or spreadsheets

• Fluent English and readiness to work in a Spanish-speaking environment

Your bonus skills:

• Understanding of UX/UI principles

• Experience optimizing conversion in regulated flows

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions

• Honest Feedback: valuing open, transparent communication

• Supportive Team: a strong, collaborative community

• Celebrating Achievements: recognizing our wins together

• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to one of our hubs — Mexico, Serbia, Cyprus or Georgia — with assistance for the employee and their family

• Flexible work from one of our offices or remote

• Healthcare Coverage

• Education Budget: Language lessons, professional training and certifications

• Wellness Budget: Mental health and fitness activity reimbursements

• Vacation policy: 20 days of annual leave and paid sick leave