B2B Customer Support Specialist

We are a global iGaming product company developing an innovative platform for gaming operators worldwide. With over 20 years of expertise, we have successfully launched more than 200 poker projects in 41 countries, serving over 48 million players who use EvenBet's poker software in the dynamic iGaming industry.

About Position 

• Time Zone GMT+7/8

• Work Schedule 2/2, 6-18 (GMT+7)

Responsibilities:

• Handle incoming client tickets and address queries in a timely manner;

• Communicate with clients via chat, offering professional support and guidance;

• Monitor Grafana and create alerts for the DevOps team and CTO when necessary;

• Configure the platform according to client-specific requirements;

• Conduct product training sessions for clients to ensure smooth operations.

We expect you to have:

• At least 1 year of experience in Customer Support (Junior+);

• English and Russian at C1 level;

• Ability to navigate documentation sections and locate necessary information quickly;

• Knowledge of back-office modules and experience configuring systems based on client needs;

• Strong familiarity with client applications and ability to troubleshoot effectively;

• Ability to work within the client portal and manage data;

• Capacity to independently verify and reproduce bugs reported by clients;

• Experience in delivering training sessions to clients;

• Familiarity with the iGaming industry will be a plus.

We offer:

• Opportunities for remote work;

• Private medical coverage;

• 100% paid vacation, sick leave, and 3 additional sick days per year;

• Exciting in-person corporate events and online activities;

• Company-funded professional training and courses;

• Internal bonus system;

• Experience working on international projects;

• A supportive network of professional colleagues willing to share their expertise (mentorship system in place);

• The opportunity to be part of a leading company shaping the future of the iGaming industry.