B2B Customer Support Specialist

Time Zone GMT+7/8

Work Schedule 2/2

Responsibilities:

• Handle incoming client tickets and address queries in a timely manner;

• Communicate with clients via chat, offering professional support and guidance;

• Monitor Grafana and create alerts for the DevOps team and CTO when necessary;

• Configure the platform according to client-specific requirements;

• Conduct product training sessions for clients to ensure smooth operations.

We expect you to have:

• At least 1 year of experience in Customer Support (Junior+);

• English and Russian at B2+ level;

• Ability to navigate documentation sections and locate necessary information quickly;

• Knowledge of back-office modules and experience configuring systems based on client needs;

• Strong familiarity with client applications and ability to troubleshoot effectively;

• Ability to work within the client portal and manage data;

• Capacity to independently verify and reproduce bugs reported by clients;

• Experience in delivering training sessions to clients;

• Familiarity with the iGaming industry will be a plus.

We offer:

• Opportunities for remote work;

• Flexible schedule;

• Private medical coverage;

• 100% paid vacation, sick leave, and 3 additional sick days per year;

• Exciting in-person corporate events and online activities;

• Company-funded professional training and courses;

• Internal bonus system;

• Experience working on international projects;

• A supportive network of professional colleagues willing to share their expertise (mentorship system in place);

• The opportunity to be part of a leading company shaping the future of the iGaming industry.