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This job has been archived and is no longer active.
We're looking for an AI Engineer focused on voice to join our AI and Data team. You'll build and improve the voice agents that talk to our customers - from collections calls to support flows - and turn the resulting conversation data into actionable reports and dashboards.
Build, tune, and operate voice agents on top of ElevenLabs conversational TTS, voice agents, and call hooks for real customer interactions, mostly in Filipino (Tagalog)
Design prompts and dialog flows for voice scenarios such as collections outreach, payment reminders, and customer support primarily in Filipino, with English mixed in as customers code-switch
Integrate voice agents with our existing AI stack (offline ASR, collection agent) and iterate based on real call outcomes
Evaluate agent behavior against labeled calls and business metrics script compliance, intent handling, conversion, customer experience
Build reports and dashboards in Databricks to track voice pipeline performance, call quality, agent KPIs, and downstream business impact
Collaborate with the customer service and collections teams to translate business processes into voice automation
Own your products end-to-end from prototyping a new voice flow through deployment, monitoring, and measuring its economic impact
Strong Python skills our primary language for AI services and data work
Hands-on experience with ElevenLabs (voice agents, TTS, or conversational AI)
Solid prompt engineering practice designing, testing, and iterating prompts against labeled data and real conversations
Experience building reports and dashboards in Databricks (SQL, notebooks, dashboards)
Comfort working with LLM APIs (OpenAI, Anthropic, or similar)
Ability to work independently, move fast, and ship iteratively — our team values startup speed and MVP-first thinking
Nice to Have
Experience with other voice technologies (ASR, TTS providers beyond ElevenLabs, telephony stacks)
Background in building customer-facing voice assistants or IVRs
Experience with agent frameworks such as Pydantic-AI or LangChain
Familiarity with AWS (S3, RDS, EKS) and containerized deployments
Filipino (Tagalog) language skills or experience shipping voice products for Filipino-speaking users
Comfort with evaluation frameworks for conversational AI
Passionate international team spanning the globe
Rapid professional growth. Merit (and merit only) rules the day
Reward for performance and long-term success of Salmon
Fast track to grow internationally
New office in Manila, Philippines
Relocation support for eligible candidates
Remote and hybrid options
Medical insurance, health and wellness benefits
Program of events and activities both online and in person
Archived on: 7/9/2026
Salmon
Salmon is a licensed neobank with big ambitions - and even bigger opportunities for product creators. We're building modern banking services for millions of Filipinos and expanding across South Asia.
Data Scientist
