AI Engineer

We're looking for an AI Engineer focused on voice to join our AI and Data team. You'll build and improve the voice agents that talk to our customers - from collections calls to support flows - and turn the resulting conversation data into actionable reports and dashboards.

Your Future Tasks

• Build, tune, and operate voice agents on top of ElevenLabs conversational TTS, voice agents, and call hooks for real customer interactions, mostly in Filipino (Tagalog)

• Design prompts and dialog flows for voice scenarios such as collections outreach, payment reminders, and customer support primarily in Filipino, with English mixed in as customers code-switch

• Integrate voice agents with our existing AI stack (offline ASR, collection agent) and iterate based on real call outcomes

• Evaluate agent behavior against labeled calls and business metrics script compliance, intent handling, conversion, customer experience

• Build reports and dashboards in Databricks to track voice pipeline performance, call quality, agent KPIs, and downstream business impact

• Collaborate with the customer service and collections teams to translate business processes into voice automation

• Own your products end-to-end from prototyping a new voice flow through deployment, monitoring, and measuring its economic impact

What We Expect

• Strong Python skills our primary language for AI services and data work

• Hands-on experience with ElevenLabs (voice agents, TTS, or conversational AI)

• Solid prompt engineering practice designing, testing, and iterating prompts against labeled data and real conversations

• Experience building reports and dashboards in Databricks (SQL, notebooks, dashboards)

• Comfort working with LLM APIs (OpenAI, Anthropic, or similar)

• Ability to work independently, move fast, and ship iteratively — our team values startup speed and MVP-first thinking

Nice to Have

• Experience with other voice technologies (ASR, TTS providers beyond ElevenLabs, telephony stacks)

• Background in building customer-facing voice assistants or IVRs

• Experience with agent frameworks such as Pydantic-AI or LangChain

• Familiarity with AWS (S3, RDS, EKS) and containerized deployments

• Filipino (Tagalog) language skills or experience shipping voice products for Filipino-speaking users

• Comfort with evaluation frameworks for conversational AI

What We Offer

• Passionate international team spanning the globe

• Rapid professional growth. Merit (and merit only) rules the day

• Reward for performance and long-term success of Salmon

• Fast track to grow internationally

• New office in Manila, Philippines

• Relocation support for eligible candidates

• Remote and hybrid options

• Medical insurance, health and wellness benefits

• Program of events and activities both online and in person