Accounting Specialist

As a Customer Support & Onboarding Specialist - Accounting (Europe), you will help our European hotel customers unlock the full potential of Cloudbeds' financial and accounting capabilities. You will work directly with clients and their accounting teams to guide them through end-to-end accounting configuration — from chart of accounts mapping and tax setup to ERP integrations and fiscal compliance — ensuring every property is set up correctly and running smoothly from day one. This is a customer-facing role requiring equal parts hospitality, accounting expertise, technical curiosity, and a genuine passion for helping people succeed. If you thrive behind a spreadsheet but prefer not to engage with customers directly, this role is not the right fit.

Our Onboarding & Accounting Integration Team

We sit at the intersection of hospitality expertise and technical execution — solving real financial challenges that hotel operators face every day. We move fast, collaborate closely with Engineering, Support, and Sales, and take genuine pride in helping customers connect their financial backbone to Cloudbeds. If you love solving problems that actually matter to the people you are helping, you will feel right at home here.

What You Bring to the Team

• Guide European hotel clients through full accounting onboarding including chart of accounts mapping, VAT configuration, revenue recognition setup, reconciliation workflows, and country-specific fiscalization requirements

• Translate each customer's unique business processes — night audits, folio management, accounts receivable, month-end close — into a properly configured Cloudbeds environment

• Support integrations between Cloudbeds and third-party accounting platforms and ERPs including QuickBooks, Xero, M3, NetSuite, Sage, and other European regional systems

• Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands-on, solutions-oriented approach

• Serve as the internal subject matter expert on European hospitality accounting practices and fiscal compliance, including country-specific invoicing frameworks

• Contribute to onboarding documentation and best-practice resources for European hospitality accounting workflows

• Collaborate with Product and Engineering to relay customer feedback and help shape the roadmap

What Sets You Up for Success

• 5+ years of hands-on accounting or bookkeeping experience specifically within the European hotel or hospitality industry — required

• Proven experience configuring or supporting integrations between a hotel PMS and accounting or ERP software (M3, NetSuite, Xero, Sage, or comparable) — not theoretical; you have done this

• Deep knowledge of European fiscal compliance requirements — fiscalization, VAT frameworks, and country-specific invoicing standards are core to this role, not a bonus

• Strong customer-facing communication skills — you are comfortable and confident engaging directly with hotel clients and their accounting teams via phone and video daily

• Fluent in English plus at least one additional European language — Spanish, Portuguese, French, German, or Italian strongly preferred

• Comfort navigating SaaS platforms and adopting new tools quickly with minimal hand-holding

• Strong analytical mindset with the ability to trace data flows, identify mapping issues, and troubleshoot integration problems methodically

Bonus Skills to Stand Out

• Prior hands-on experience in hotel operations — front office, night audit, or revenue management

• Familiarity with fiscalization requirements across multiple European countries (e.g., Portugal SAF-T, Spain SII, Italy SDI)

• Active personal use of AI tools or workflow automation — we are building a team that embraces technology and learns continuously

Discover our Benefits:

• Remote First, Remote Always

• PTO in accordance with local labor requirements

• Monthly Wellness Fridays - enjoy an extra-long weekend every month

• Fully Paid Parental Leave

• Home office stipend based on country of residency

• Professional development courses in Cloudbeds University

• Access to professional development, including manager training, upskilling and knowledge transfer 

• #LI-REMOTE