Account Manager (Domains)

We are looking for an Account Manager to join our Operations team, responsible for managing clients’ portfolios of domains and corporate services. In this role, you will manage tasks from receiving a request through to full completion: purchasing and renewing domains, working with registrars, monitoring deadlines, handling tickets, and resolving operational issues. This is an operations-focused role with a high level of ownership and responsibility for results. We are looking for someone who works systematically, pays close attention to detail, and makes sure that no task is left unresolved or “hanging”.

Responsibilities

• Process requests for domain purchases, renewals, and changes.

• Monitor domain expiration dates and ensure timely renewals.

• Work with domain registrars and external providers.

• Communicate in English and resolve operational issues with external counterparties.

• Handle tickets and ensure tasks are completed within established SLAs.

• Verify the accuracy of data and the results of completed operations.

• Maintain information in Google Sheets / Excel and internal systems.

• Prepare task statuses, reports, and escalations.

• Coordinate requests and issues with Legal, Finance, IT, and other internal teams.

• Contribute to improving operational processes, instructions, and automation.

Requirements

• 1+ year of experience in Account Management, Operations, Customer Support, Back Office, Administration, or a similar role.

• Experience working with ticketing systems, CRM platforms, or project management tools.

• Confident user of Google Sheets / Excel.Experience using AI tools such as ChatGPT, Claude, or similar tools to improve efficiency: analyzing information, preparing and reviewing texts, finding solutions, working with spreadsheets, and handling routine tasks.

• Strong written Russian and English at B2 level.

• Ability to independently understand a new task, identify what needs to be done, and find an appropriate solution.

• Basic understanding of how domains, DNS, and registrars work is a plus.

Personal Qualities

• Strong attention to detail.

• Systematic and disciplined approach to work.

• Ownership of the final result, not just completion of an individual step.

• Ability to organize your own workload independently.

• Ability to identify problems early, communicate them clearly, and suggest possible solutions.

• Comfortable handling a high volume of parallel tasks.

• Fast learner with a proactive approach to acquiring new knowledge.

• Strong team player.

Nice to Have

• Experience working with domains, registrars, or DNS.

• Experience with the Google Workspace Admin Console.

• Technical background or a strong interest in IT.

• Experience working with international providers.

• Knowledge of YouTrack, Jira, Confluence, or similar tools.

• Experience optimizing or automating operational processes

We offer

• The opportunity to work in a professional team with strong expertise in domain management.

• A large international domain portfolio and a wide variety of operational tasks.

• Structured onboarding and mentorship.

• A clear grading system and transparent criteria for professional growth.

• Office in Limassol.

• Full-time employment.