Account Management Team Lead

As the Account Management Team Lead, you will lead the Account Management function, ensure an outstanding client experience, and drive commercial success across a portfolio of strategic clients. You will mentor and develop Account Managers while collaborating closely with Sales, Product, Operations, and Compliance teams to deliver exceptional service and long-term client value.

Responsibilities

• Lead and oversee the daily operations of the Account Management team, ensuring effective portfolio management and consistent delivery of high-quality client service.
• Manage, mentor, and develop Account Managers through regular performance reviews, coaching, and professional guidance.
• Build and maintain strong relationships with key and strategic clients, ensuring high engagement, proactive communication, and exceptional client satisfaction.
• Monitor account performance and growth opportunities, supporting the team in driving revenue through upselling, cross-selling, and renewals.
• Act as the primary escalation point for complex client issues, coordinating with internal teams to ensure timely and effective resolutions.
• Establish and maintain structured account management processes, including reporting, account planning, and CRM documentation.
• Collaborate with Sales, Product, Operations, and Compliance teams to ensure seamless service delivery and alignment with client needs.
• Analyze client performance data and deliver actionable insights and reports to senior management.
• Ensure all account management activities comply with internal policies, procedures, and regulatory requirements.

Requirements

• 5+ years of experience in the payments industry, with a strong understanding of payment ecosystems and merchant operations.
• 3+ years of experience working with high-risk industries, preferably within iGaming or similar verticals.
• 2+ years of leadership experience, managing or mentoring Account Managers or client-facing teams.
• Strong commercial mindset with a focus on revenue growth, upselling, and cross-selling.
• Proven leadership and team management skills, with the ability to motivate and develop high-performing teams.
• Strong client relationship management skills and a proactive approach to problem-solving.
• Excellent communication and interpersonal skills, with the ability to interact confidently with clients and internal stakeholders.
• Strong analytical and strategic thinking, able to interpret data and identify opportunities for account growth.
• Resilience and adaptability, comfortable managing complex client situations and dynamic environments.
• Fluent English and Russian.
• Willingness to travel for business, including industry conferences and client meetings.

Conditions

• Work at the intersection of fintech and cryptocurrency innovation.
• Join a fast-growing international team.
• Collaborate with leading companies in the payments and digital assets ecosystem.
• Opportunity to build and lead a high-performing account management function.
• Exposure to global clients and industry events.