UX/CX Researcher

We are looking for a passionate and skilled UX / CX Researcher to help us build an exceptional product experience through deep user understanding. In this role, you will be part of a cross-functional product team, conducting end-to-end research and translating insights into actionable solutions that improve user journeys.

Key Responsibilities

• Conduct qualitative and quantitative research to explore user experience and customer journeys. This includes in-depth interviews, UX testing, JTBD research, surveys, NPS/CSAT assessments, and more.

• Analyze pain points, expectations, barriers, and behavioral insights across different stages of the customer journey.

• Build and maintain Customer Journey Maps and other visual artifacts to communicate research insights across the product team.

• Formulate and test hypotheses aimed at improving the customer experience.

• Facilitate workshops, brainstorming sessions, and design thinking activities for product teams.

• Collaborate closely with product managers, designers, marketing, support, and other business units.

• Translate data and user observations into clear, actionable recommendations.

• Contribute to the development and implementation of CX metrics and frameworks such as CES, HEART, and JTBD.

• Document research results and help scale and democratize the CX practice across the EMCD team.

Requirements

• At least 2 years of experience as a UX/CX researcher in a large corporation or fast-paced tech startup.

• Background in cryptocurrency, fintech, or neobanking is a strong advantage.

• Ability to independently manage the full research cycle: from stakeholder briefing to result presentation and post-research workshops.

• Proficiency with Miro, Figma, FigJam, Google Docs, Google Sheets, Typeform, Jira, and Confluence.

• Strong knowledge of modern frameworks and methodologies for user-centric research: Jobs to be Done, Personas, User & Job Stories, Human Centered Design, Design Thinking.

• Excellent facilitation, visualization, and storytelling skills.

• Confidence in working in cross-functional teams and aligning stakeholders through product- and business-oriented communication.

Challenges

• Building and scaling the research function in a fast-evolving, globally distributed crypto company.

• Operating in an environment with complex and often fragmented user journeys that require strategic prioritization.

• Aligning stakeholders around research insights in a data-rich but fast-paced decision-making culture.

• Bringing structure and rigor to a domain where user expectations and market dynamics shift rapidly.

What We Offer

• We operate as a remote-first company, and you can work from anywhere in the world without location constraints.

• Working hours are fully flexible.

• We provide extended time off: 28 paid vacation days per year, plus 12 additional bonus days.

• Sick leave is fully paid and handled without unnecessary bureaucracy.

• We support professional growth by covering the cost of relevant courses, certifications, and training programs.

• You will have real impact and ownership of meaningful, high-value tasks, along with the opportunity to help shape core infrastructure in the fintech and crypto space.

Apply today and help us build the future of crypto!