Technical Support Engineer (FunnelFox)

We’re looking for a strong Technical Support Specialist, who can help us onboard new customers and answer any of their questions about the product. This is a foundational position with leadership opportunities as the team grows.

We’re seeking an individual to join our team, with a role dedicated to the shift from 8 am to 5 pm EST.

In this Role you will…

• Provide Customer Support. Meet SLA goals by promptly addressing different inquiries.

• Provide fast, personalized initial responses for technical investigations.

• Escalate advanced technical issues to developers and furnish detailed reports upon escalation.

• Update product documentation in cooperation with the team.

• Communicate daily with the team and exchange the latest updates.

• Build relationships and trust. Stay friends with our customers and make them love FunnelFox.

You will be a great fit if…

• You have a proven background. You have worked in 2nd line technical support in B2B companies for at least 1 year.

• You’re a pleasant and patient communicator. You’re tolerant of different people and love communication.

• You’re a master of English. Your writing is as good as your speaking skills.

It’d be great if…

• You have basic knowledge of SQL and can work with server logs

• You have basic skills in front-end development

What We Offer

• Flexible Remote Work: Work from anywhere worldwide with a schedule that fits your life. We use deel.com for global hiring.

• Perfect Product Fit: Our platform’s strong alignment with market needs makes it easy to promote, sell, and enjoy as a user.

• Direct Communication: We prioritize transparency and efficiency, so you can focus on getting things done.

• Fast-Track Impact: Receive quick, actionable feedback from the market. Join us as we expand into the U.S. market and beyond.

• Additional Benefits: We support your growth with free English lessons, sports reimbursements, and laptop support.