Senior Systems Analyst

As a Senior Systems Analyst, you will join the CRM Team to design integrations, define system logic, and ensure reliable data flows. The CRM Team builds a core system that supports the full sales lifecycle — from lead management to deal closure — enabling sales teams to work more efficiently through centralized data, automated processes, and continuously evolving product capabilities.

Responsibilities

• Gathering, analyzing, and documenting business requirements for CRM (Creatio) and related integrations

• Breaking down tasks from Product Owner and stakeholders into clear, actionable items

• Designing integration solutions (REST APIs, external vendors, Web/Mobile data flows, BigQuery pipelines)

• Defining tasks for backend, frontend, CRM, and external vendors (API specs, contracts, data models, business logic)

• Collaborating with development, QA, Data, and business teams to ensure aligned solutions

• Working with external vendors: aligning requirements and monitoring implementation

• Conducting acceptance testing of CRM and integrations (API validation, data flow checks)

• Investigating and troubleshooting integration issues and data inconsistencies

• Supporting implementation and ensuring system stability across integrations

• Maintaining and updating documentation in Confluence (APIs, data flows, processes)

Requirements

• 3+ years of experience as a Systems or Business Analyst, preferably in integration-heavy environments

• Strong experience with APIs and integrations (REST, Swagger/OpenAPI, Postman)

• Experience with CRM systems (Creatio / BPM Soft / Terrasoft)

• Understanding of data flows, data modeling, and SQL; experience with BigQuery or similar DWH is a plus

• Knowledge of microservices architecture and system integration patterns

• Experience with BPMN, UML, ER diagrams and tools like Miro, Draw.io, PlantUML

• Experience working with Jira and Confluence

• Strong English for technical and business communication

We offer

• Long-term service agreement contract with QIC with 3 months probation period

• We are diverse — our digital nomads work remotely from 25+ different countries

• Payment in US dollars monthly to your bank account using SWIFT

• Full-time remote, work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezone

• Vacation policy: Qatar Holiday Calendar, 20 vacation days, 10 sick offs

• Performance reviews are conducted twice a year, with the possibility of a raise

• Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar