Senior Data Analyst

Now we are looking for a Senior Data Analyst who will be responsible for operational effectiveness and core metrics of the Customer Operations department.

Tech Stack:

• Orchestration: Proficiency in Apache Airflow (or similar) for workflow management and automation.

• Databases & SQL: Knowledge of ClickHouse (or similar) for high-performance data storage and analytics.

• Dashboarding: Familiarity with Apache Superset (or similar) for creating interactive data dashboards and visualizations.

• Python: Proficiency in Python for data analysis and scripting.

• DBT (Optional): Experience with DBT (Data Build Tool) is a plus.

Responsibilities:

• Strategic Collaboration: Work closely with the Chief Customer Officer, Head of Customer Success and Head of Support to gain a deep understanding of how these teams influence revenue generation and overall business success.

• Churn and Customer Happiness: Monitor and analyze customer churn rates and satisfaction metrics. Identify trends, factors, and opportunities to enhance customer retention and happiness.

• Upselling Support: Provide data-driven recommendations to support upselling efforts to existing customers. Identify cross-selling opportunities and strategies to maximize revenue from existing accounts.

• Operational Effectiveness: Measure and continuously monitor the operational effectiveness of the Customer Operations and Customer Success teams. Identify areas for improvement and optimization.

• Data Ownership: Take ownership of data management and data pipelines, ensuring the reliability and availability of data for analysis and reporting purposes.

• Data Quality Assurance: Be responsible for maintaining data quality standards, implementing data validation processes, and addressing data quality issues promptly.

Qualifications:

• Data Analysis Expertise: 4+ years experience of working in a data-related position with a strong background in data analysis and interpretation.

• Business Acumen: Understanding of business operations, revenue drivers, and the ability to translate data insights into actionable strategies.

• Communication Skills: Effective communication and presentation skills to convey complex data findings clearly to non-technical stakeholders.

• Customer Focus: A deep appreciation for customer-centric approaches and strategies.

• Problem-Solving: Strong analytical and problem-solving skills with a track record of driving positive outcomes through data analysis.

What We Offer:

• Fully remote and flexible working schedule, with access to a coworking space (in some locations).

• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.

• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.

• 1 extra day off to celebrate your birthday.

• 7 additional days to enjoy the Christmas & New Year holidays.

• 7 days of sick leave (without the need for documentation).

• Regular, fully covered team offsites to connect and collaborate.

• Learning opportunities and support to attend industry events with the team.

The hiring stages: TA screening -> Hiring Manager Interview -> Stakeholders Interview -> Final Interview.