Project Manager (Transaction Monitoring)

We are looking for a Project Manager specializing in AML Transaction Monitoring to empower our Customer Success Managers (CSMs) in driving adoption, upsells, and expansion for our Transaction Monitoring product.

This person will act as the strategic enabler and operational bridge between the Product, Customer Success, and Revenue teams — ensuring that our Transaction Monitoring solution is not only adopted effectively but also contributes to increased customer retention, revenue growth, and new opportunity discovery.

What You Will Be Doing:

• Design, implement, and refine structured enablement programs that drive Transaction Monitoring adoption, activation, and expansion for CSMs.

• Develop and maintain sales/CS enablement assets including playbooks, frameworks, documentation, and internal knowledge bases.

• Partner with CSMs to identify upsell and deeper-adoption opportunities using customer insights, usage data, and segmentation.

• Serve as the cross-functional liaison between Product, CS, Sales, and Compliance to align on roadmap, messaging, and customer feedback.

• Translate complex product and compliance updates into clear, actionable guidance and talking points for CSMs.

• Optimize processes and track performance across the customer lifecycle, identifying friction points and delivering data-backed insights on adoption and expansion.

• Support revenue growth through accurate tracking, forecasting, and visibility into Transaction Monitoring KPIs, dashboards, and opportunity pipelines.

About You:

• 3–5 years of experience in Project Management, Customer Success, or Product Enablement, ideally within fintech, regtech, or SaaS companies.

• Proven experience with Transaction Monitoring, AML, or Fraud Prevention tools or processes — strong understanding of how they support compliance programs.

• Strong project management skills with the ability to coordinate cross-functional initiatives and deliver measurable outcomes.

• Excellent communication and stakeholder management skills — capable of translating technical concepts into business language.

• Analytical mindset with the ability to use data and insights to drive decisions.

• Proficiency with CRM and collaboration platforms (e.g., Salesforce, HubSpot, Confluence, Notion, Jira).

What We Offer:

• Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.

• True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.

• Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal.

• Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.

• Compensation. We offer fair and transparent pay, benchmarked to the market.

• Truly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.

• Growth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums.

• Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.

• Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.

• Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.