Product Manager [CRM]

We are launching a new bank in Colombia, and we are looking for a delivery-focused Product Manager to spearhead the creation and launch of our foundational CRM system for the Colombian Customer Service operations.
This role is pivotal: over the next 3-6 months, you will build the CRM platform from the ground up, utilizing and adapting our existing technological base from Mexico. Your ultimate goal is to ensure the complete operational readiness of the Customer Service platform for the bank launch in Colombia, covering all technological, procedural, and regulatory aspects.

Challenges that await you:

• Colombia Bank Launch CRM Ownership: Own the end-to-end strategy, development, and launch of the CRM system that will be used by our Colombian customer service agents

• System Blueprint & Adaptation: Deeply analyze the architecture and functionality of the existing Mexican CRM platform. Decompose this system into reusable blocks, elements needing adaptation, and components that require building from scratch, based on Colombian business needs and regulatory requirements

• Delivery and Prioritization: Lead a dedicated development team to quickly test hypotheses and deliver a working product version in time for the bank launch. This includes formulating requirements for the tech team and ruthlessly prioritizing the backlog

• Cross-Functional Collaboration: Act as the main bridge between the development team and operational stakeholders (Customer Service team) and collaborate closely with other banking Product Managers to ensure seamless system integration

• Prototype & Audit: Oversee the assembly of system prototypes for audit and compliance checks

• Team Leadership: Manage a dedicated development team (Engineering Manager, Front-end, Back-end, QA). A Business Analyst will join your team at a later stage

• Post-Launch Management: Manage and support the operational performance of the CRM system after the bank’s launch

What makes you a great fit:

• 4+ years of experience in product ownership or management (Middle+/Senior level)

• Proven ability to understand how complex systems work and a strong grasp of operator/customer problems and metrics

• Strong analytical mindset and proven ability to apply data-driven decision-making to optimize management and product development

• Demonstrated success in product delivery and the ability to quickly test hypotheses and launch product features

• Exceptional skills in managing complex stakeholder environments, balancing technical constraints with business and regulatory demands

• Proficiency in defining product requirements and prioritizing the backlog effectively

• Bachelor's degree in Business, Engineering, Computer Science, or a related field

Your bonus skills:

• Experience working with Contact Center operations or telephony systems

• Experience in digital or neobank environments

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions

• Honest Feedback: valuing open, transparent communication

• Supportive Team: a strong, collaborative community

• Celebrating Achievements: recognizing our wins together

• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to Colombia with assistance for the employee and their family

• Flexible work from our office

• Healthcare Coverage

• Education Budget: Language lessons, professional training and certifications

• Wellness Budget: Mental health and fitness activity reimbursements

• Vacation policy: 20 days of annual leave and paid sick leave