Product manager (CRM)

We help people around the world learn languages effectively, easily, and in a fun way—through snippets of popular movies, TV shows, and memes.

Now we’re looking for a Senior Product manager (CRM) to join our team! 

You will:

• Scale and improve our CRM infrastructure (email, push), with a focus on stability, fault tolerance, and high throughput;

• Own the technical quality and architecture of our messaging system: pipelines, message queues, throttling, retries, and SLA management;

• Collaborate with engineering teams on sender reputation: IP monitoring, domain management, warming-up, and rotation;

• Ensure compliance with email provider requirements (Google, Yahoo, etc.): DMARC, SPF, DKIM, BIMI, One-Click Unsubscribe;

• Implement logging, monitoring, and alerting tools for the entire CRM stack;

• Maintain a robust delivery pipeline for CRM teams: trigger configurations, logic flows, templates, and sending mechanisms;

• Support product and analytics teams in running communication experiments and A/B tests;

• Own and manage the technical CRM backlog and roadmap—from infrastructure decisions to product integrations.

You have:

• Awareness of up-to-date email deliverability requirements from major providers, including 2024–2025 updates;

• Experience working in a team with high-volume global communication (email/push);

• Understanding of SMTP, REST APIs of ESP platforms, message queues (e.g., RabbitMQ, Kafka), and basic DevOps practices;

• Solid knowledge of email infrastructure: domain management, DNS records (SPF, DKIM, DMARC), warming-up, bounce handling, and suppression lists;

• Hands-on experience with logs, dashboards, and alerting systems;

• Understanding of CRM system architecture and how to build scalable, modular pipelines;

• Experience writing technical specifications and configuring triggers and flows for messaging campaigns;

• Confident use of ESP tools and APIs;

• English proficiency sufficient for reading technical documentation.

We offer:

• Work in a fast-growing, global EdTech app with a friendly and transparent work culture—no bureaucracy or complex hierarchy;

• Income in USD and the flexibility of remote work;

• 28 calendar days of vacation and 100% coverage of 30 sick leave days per year after completing the probation period;

• Product-driven culture, working with SCRUM methodology and a modern technology stack;

• You will drive meaningful change and witness the real-world results of your work.

Our hiring process will include:

• Technical interview;

• Technical task;

• Final meeting with a team.