Product Manager [AI & Telephony Collections]

We are looking for an experienced and forward-thinking Product Manager to lead the digital transformation of our Collections function. This role will be pivotal in driving the design, development, and implementation of
AI-driven capabilities and telephony enhancements to improve recovery rates, and operational efficiency.

The ideal candidate will combine strong analytical and strategic thinking with hands-on experience in AI technologies, telephony platforms.

Challenges that await you:

AI Strategy and Implementation

• Define and execute the AI roadmap for Collections, focusing on improving customer contact efficiency, segmentation, and recovery performance

• Lead the design, testing, and deployment of AI voice bots and conversational AI (both internally developed and through external vendors)

• Collaborate with data science, engineering, and operations teams to integrate machine learning models for risk segmentation, optimal contact strategy, and payment prediction

• Evaluate and select AI partners and platforms; manage relationships with external technology providers

• Ensure AI tools comply with local regulations, data privacy, and ethical AI standards

Telephony Strategy and Optimization

• Own the telephony product roadmap for the Collections area, ensuring robust infrastructure and continuous improvement of KPIs such as contact rate, right-party contact, call quality, and agent utilization

• Partner with internal telephony and IT teams to enhance system stability, reporting, and routing logic

• Design and execute A/B pilots to test new dialing strategies, call routing setups, and campaign optimizations

What makes you a great fit:

• Bachelor’s degree in Business, Engineering, Computer Science, or related field

• 4+ years of experience in product ownership, digital collections, or telephony strategy (preferably in financial services or fintech)

• Strong knowledge of AI technologies, conversational AI, and voice automation solutions

• Proven track record in A/B testing, performance analytics, and continuous improvement initiatives

• Excellent analytical and communication skills, with ability to translate data into actionable insights

• Fluent in English

Your bonus skills:

• Experience managing telephony systems (Genesys, Avaya, Amazon Connect, or similar)

• Experience in digital or neobank environments

• Knowledge of collections processes

• Experience managing vendor partnerships and technology integrations

• Spanish is a plus

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions

• Honest Feedback: valuing open, transparent communication

• Supportive Team: a strong, collaborative community

• Celebrating Achievements: recognizing our wins together

• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to one of our hubs — Mexico, Cyprus or Serbia  — with assistance for the employee and their family

• Flexible work from one of our offices or remote

• Healthcare Coverage

• Education Budget: Language lessons, professional training and certifications

• Wellness Budget: Mental health and fitness activity reimbursements

• Vacation policy: 20 days of annual leave and paid sick leave