People Partner

Netherland, Amsterdam.

We are seeking a creative, proactive, and adaptable People Partner to support our Customer Experience and Finance groups. In this role you’ll collaborate closely with the Head of CX and our Finance Director, playing a key part in shaping the success of both teams. By bringing strategic expertise, innovative solutions, and proactive leadership to the table, you’ll help define and develop the HR landscape for these functions.

As a People Partner focused on Finance and CX, you’ll act as a strategic advisor and trusted coach to senior leaders, guiding them through growth, transformation, and scalable people practices. Your core mission will be to invest in the long term success of both functions working closely with leadership to build systems from the ground up, coach managers, and drive high-impact people strategies that align with business goals.

What matters most to us is your proven ability to deliver results, your willingness to embrace new challenges, and your fresh, innovative approach.

Responsibilities:

• Act as a co-pilot to the Finance and CX leadership teams, providing strategic advice and hands-on support on org design, team development.

• For our Finance team - develop and implement scalable frameworks: talent strategy, career paths, expectation management, enable performance management & engagement in team, support people managers.

• Be the eyes and ears across all levels of CX, ensuring agents feel heard and supported, and leadership is equipped with insights to act on real challenges.

• Help shape future state organisational design as both teams scale.

• Act as a coach and thought partner on leadership challenges.

• Leverage data and org diagnostics to uncover blind spots, surface people issues early, and influence strategic decisions.

• Join the broader People Partner community, contributing to global strategy while enjoying full ownership over your areas.

Requirements:

• Proven experience in a People Partner or HR Business Partner role, ideally within high-growth or product-led environments.

• Demonstrated ability to build people systems from scratch, you know what good looks like, and how to tailor it to the business.

• Strong coaching and leadership development skills, especially with senior stakeholders and frontline managers.

• An ability to bridge strategy and execution you can zoom out to see the longterm org health and also roll up your sleeves to get things done.

• A high level of business acumen, you’re curious about how the function works and how people practices drive outcomes.

• Comfort operating in ambiguous, evolving environments, with the resilience and flexibility to support change.

• Proficiency in English, and ideally experience working with global teams.

• Background in HR, Business, Psychology, or a related field is helpful, but hands-on experience and critical thinking matter more than degrees.

We offer: 🤗

Here’s how we care about your growth, well-being, and comfort:

• Remote onboarding and probation period for candidates outside of Barcelona.

• Relocation support for you and your family.

• Professional development budget for relevant conference tickets, training programs, or courses.

• Flexible benefits plan to customize your own perks.

• Comprehensive health insurance for you, your partner, and your kids.

• Free meals and snacks in the office.

• Hybrid format to split your time between the comforts of home and collaborative WeWork spaces.