Operations Manager (Payment Providers)

In this role, you will drive operational efficiency by managing relationships with payment providers, optimizing payment systems, and integrating new solutions into the company's workflows. You’ll collaborate across departments to streamline processes, ensuring reliable transactions at scale. This is a critical position for anyone eager to shape operational excellence in a fast-evolving fintech landscape.

Responsibilities

• Ensure smooth operation of the related IT systems and business processes.

• Oversee daily metrics and adjust admin settings accordingly.

• Assist the team and partners on handling special cases, take a lead in investigation of the root cause.

• Set up and manage product support team, customer technical support, job schedules.

• Oversee production support teams, user technical support, production job schedules.

• Handle tech related issues on payment providers’ integrations, including consulting of tech teams.

• Lead the improvements of the business processes related to payment providers.

• Monitor and keep the related product metrics within the set targets and boundaries, including the metrics for costs, profit, risk levels etc.

• Manage relationships with third-party vendors for support and project management.

• Keeping the related product documentation full and up-to-date.

• Understand and track applicable regulatory and reporting requirements.

• Manage periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements.

• Assist in preparing the IT organization’s disaster recovery and business continuity plans, policies, and procedures.

• Perform any other duties as required or assigned.

Requirements

• Bachelor’s degree or equivalent in Information Technology, or related field.

• 2+ years’ experience working in Operations management, Project management or related role in payment processing / internet acquiring / other payments related service.

• Experience running a customer support team or key account management function.

• Knowledge of functioning of PSPs (payment service providers), payment systems.

• Familiarity of accounting of payment transactions.

• Experience working with vendor contracts and licensing.

• External customer-facing production support experience.

• Detail-oriented, with superior verbal and written communication skills.

• Strong critical thinker with problem solving attitude.

• Excellent organizational skills with the ability to juggle multiple tasks at once.

• People management skills.

• Proactive mindset.

• Strong analytical skills.

• Skilled in Microsoft Excel.

What We Offer:

• Competitive market rate salary and performance-based incentives.

• 22 days annual leave with an additional 6 company days, plus bank holidays.

• Comprehensive health insurance plans.

• Extensive benefits program.

• Flexible work schedule and remote work options.

• Modern offices and co-working spaces across 6 countries.

• Working equipment.

• Professional development and training opportunities.

• Opportunity to shape the initiatives you’re working on.

• Diverse and friendly team.

• We are open-minded to new ideas.