Middle Product Designer, sCity

We’re looking for a Middle Product Designer to join Snoonu and work on sCity. sCity is a complex, multi-surface product. Your role is to shape, improve, and scale the experience — making it clear, reliable, and easy to use for customers and efficient for the teams running events and operations. This is not a single-feature role. You’ll work across surfaces, edge cases, and operational realities. You’ll work with real users, real scale, and real trade-offs.

What You’ll Get Your Hands On:

• sCity customer experience (discovery, browsing, booking, tickets, add-ons)

• Ticketing flows across the app (purchase, seat selection where applicable, confirmation, access)

• Event-related workflows in internal tools (setup, management, operational flows)

• Payment and pricing flows within the sCity journey

• Improving clarity, consistency, and reliability across customer and internal experiences

• Iterating on existing systems using data, feedback, and real constraints

The Magic You Bring

• Own end-to-end design of sCity features and experiences

• Solve complex, cross-flow problems spanning customer experience and internal tools

• Improve multi-step journeys, handling edge cases, operational constraints, and scale requirements

• Pay attention not only to structure and logic, but also to UI clarity, hierarchy, and visual polish

• Balance user needs, business goals, and technical constraints in design decisions

• Collaborate closely with Product Managers, Engineers, UX Writer, UX Researcher, and Product Design peers

• Use analytics, experiments, and feedback to evaluate and iterate on solutions

• Support design QA and ensure implemented UI matches intended behavior

• Contribute to shared patterns and raise suggestions to Design System owners when needed

• This role expects senior-level ownership within a defined product area, with support from the team

• You have strong product design experience (typically 4-6 years, guidance, not a rule) and are comfortable owning complex features end to end

• You enjoy working on products with many flows, states, and dependencies — and know how to bring clarity to them

• You care about UI quality and visual clarity, not just “making it work”

• You combine solid UX judgment with good UI craft — structure, hierarchy, and polish matter to you

• You’re confident designing both customer-facing experiences and internal tools

• You’re comfortable navigating ambiguity and making trade-offs when constraints are real

• You can explain your design decisions clearly and collaborate calmly with cross-functional partners.

Bonus Points if You Have:

• Experience with ticketing, booking, events, or marketplace-style products

• Experience working on payment-related or pricing flows