Lead Solutions Integration Engineer (AI Voice Platform)

Our client is transforming how small businesses handle customer calls through an AI-powered voice system that works out of the box. Their platform answers calls 24/7, books appointments, and handles customer requests automatically, no coding or complex setup required. Founded by experienced entrepreneurs with deep expertise in AI and business operations, the company has built a solution that captures revenue businesses were leaving on the table, with over 1,000 customers already seeing results. As they scale across restaurants, dental practices, HVAC companies, cleaning services, and call centers, they're building a category-defining product in a massive, underserved market.

The Mission

Our client is on a mission to make enterprise-grade AI accessible to every small business owner, enabling them to capture every customer, reduce manual work, and unlock significant new revenue without complexity or friction. Their goal is straightforward: give every business the power to operate like a large enterprise, even if they're a solo operator or small team.

The Opportunity

As a Lead Solutions Integration Engineer, you will step into a high-ownership role where you directly shape how AI is deployed and scaled across real-world businesses. You will work closely with the CTO and a senior engineering team, defining integration architecture, delivery approaches, and technical standards in a growing AI startup. This role lets you combine deep backend engineering with strategic, stakeholder-facing work, building integrations that are central to customers’ revenue operations and how large accounts and partners adopt AI at scale.

What You'll Do

• Own end‑to‑end integration delivery: scope, design, build, test, and deploy integrations that meet business requirements and production‑ready standards

• Support the CTO in running the integration process: gather requirements, structure tasks, manage execution, and deliver projects on schedule

• Design integration solutions: architect flows using Python, REST, gRPC, Kafka, Redis, Postman, and SQL; document with UML, DFD, ERD, and BRD

• Control project execution daily: plan sprints, track progress, remove blockers, and find workarounds to keep delivery on track

• Manage stakeholders and scope: communicate clearly, align priorities, and prevent scope creep

• Drive Agile/Scrum for integrations: run ceremonies, manage backlogs in YouTrack, and report status

• Monitor and stabilize production: use Grafana and observability tools to ensure integrations stay reliable and performant

• Take full responsibility for deadlines: deliver on time, every time, by being resourceful and persistent under pressure

What You Bring

• 3+ years of hands-on backend development experience

• 2+ years in project management or account-facing roles where you owned delivery

• Strong technical toolkit including Python, REST, gRPC, UML, BRD, DFD, ERD, Postman, GAP analysis, CJM, SQL, Apache Kafka, and Redis

• Background as an acting or former backend engineer

• Experience working with Agile/Scrum processes and tools like YouTrack and Grafana

• Proven stakeholder management and scope-control skills

• Strong communication and time-management skills, consistently delivering results under tight deadlines and pressure

• English language B2+ (both writing and speaking)

• Fluency in Russian language

• PMI, PMP, PSM, and PSPO certifications are a plus

Key Attributes to Success

• Strong “get things done” mindset and ability to ship under tight deadlines

• High autonomy and sense of ownership, comfortable making independent decisions

• Strong communication skills and commitment to customer success

• Passion for technology that changes how businesses operate

Why Join:

• Remote-first, contract (1099): work anywhere in Europe, 9:30 AM–6:30 PM UTC

• Play a pivotal role in shaping how customers experience next-gen AI-powered employees

• Contribute to a high-impact, high-velocity startup built by proven entrepreneurs

• Be part of a product redefining automation across voice and chat channels

Our team is managing this search end-to-end, guiding you from intro to offer. 💜