Key Account Manager

We are looking for a Key Account Manager to join our growing team. This role is central to building strong client relationships, improving customer experience, and supporting product development. You will be the main point of contact for our partners, ensuring their needs are met and their feedback is reflected in business processes.

About Unipesa
Unipesa is a Dubai-based development company specializing in B2B2C solutions for payment services across the Middle East and Africa (MEA) region. We integrate with local and global payment methods, connect payment agents to service providers, and build communication solutions that enable customer engagement across SMS, messaging apps, and more.

Role Purpose
The primary responsibility of this role is to manage and grow relationships with key partners, ensuring effective communication, problem resolution, and long-term collaboration.

Key Responsibilities

• Build and maintain strong relationships with clients and partners.

• Respond promptly to partner requests and resolve issues related to system usage and integrations.

• Analyse partner needs and provide training on company products.

• Optimise business processes for client and partner management.

• Communicate with internal teams to resolve incidents and ensure client satisfaction.

• Prepare and deliver regular reports on account activity and performance.

• Maintain consistent communication with partners via email, phone, and online channels (Skype, messengers, etc.).

What We Expect from You

• 3+ years of experience as an account manager, business partner, or in client management roles within IT, fintech, or web development projects.

• Proven experience in managing or launching large IT systems and projects.

• Strong English communication skills, both written and verbal (Upper-Intermediate or higher).

• Attention to detail and the ability to work independently on complex issues.

• Proactive approach, excellent communication and problem-solving skills.

• Ability to facilitate and improve business processes.

• Technical or IT-related education is a strong advantage.

• Broad IT background and motivation for professional growth.

What’s in it for you?

• Opportunity to join a fast-growing fintech company with ambitious goals.

• Play a key role not only in execution but also in shaping business processes.

• Exposure to the fintech and payments industry.

• Collaborative team environment with space for initiative.

Employment Type: Full-time, permanent, remote.