Junior Technical Customer Success Manager

As it is a junior position, we are open to professionals with 1-3 years of experience.

The Technical Customer Success Manager is a dynamic, people-focused role in which candidates have the opportunity to make a meaningful impact on the development of our customers’ journey.

As a TCSM, this person will empower customers to achieve their goals while directly contributing to the company’s growth and success. We require talented, open-minded and skilled people who enjoy building relationships, problem-solving, and delivering exceptional customer experiences.

Tasks to solve

• Help customers get started with smooth onboarding, training sessions, and regular check-ins within the URP scope (URP = Unified Risk Platform).

• Create and update project plans to keep everything on track with your customers.

• Stay connected with customers and your team to ensure workflows run seamlessly.

• Spot and solve potential issues early to keep customers happy and engaged.

• Share updates about new trends, features, or anything exciting related to their projects.

• Be the go-to person for customer questions and tackle any challenges that come up.

• Prepare helpful materials and take proactive steps to ensure projects stay on course.

• Check in on customer satisfaction with surveys and feedback sessions

• Work with the Team lead to improve TI/ DRP and ASM customer experience

This role is perfect for you if

• Professionals with 1-3 years of experience, preferably in cybersecurity or technical areas.

• Basics of Cyber Threat Intelligence, Digital Risk Protection and Attack Surface Management class information security systems.

• Strong communication skills, with an ability to communicate clearly with customers, colleagues and partners.

• Manage internal customer experience development projects (collecting, organising feedback, working with the Customer Journey Map).

• Higher education (preference is given to candidates with a technical degree).

• Fluency in English; German, or Dutch are a plus.

• Please, send the CV in English.