Jira Administrator / Developer

Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming - Dating.com, DateMyAge, Cupid Media, Dil Mil, Kiseki, and others.

SDG invests in IT startups around the world. Our investments include Open AI, Patreon, Flo, Clubhouse, Woebot, Flure, Astry, Coursera, Academia.edu, and many others.

We bring together a team of like-minded people and IT professionals specializing in the creation and development of globally impactful social discovery products. Our international team of 1200 professionals and digital nomads works all over the world.

Our teams of digital nomads work remotely from Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations.

In August 2024, we achieved Great Place to Work US Certification™! This achievement reflects our core belief that a truly exceptional workplace is built on trust, pride, and camaraderie—not just great perks.

We are looking for a Jira administrator/developer in the team named Ai&Automation.

Your main tasks will be:

1. Administration of Jira Cloud + Server + Confluence
• Managing project schemes, workflows, screens, permission schemes, and notification schemes.
• Managing users, groups, roles, and integrations with directories (AD/IdP).
• Controlling and optimizing the instance structure: projects, custom fields, workflows, permissions.
2. Jira Performance & Reliability
• Setting up and maintaining monitoring for Jira instances: uptime, latency, error rate, DB latency, etc.
• Working with Atlassian performance reports, analyzing bottlenecks (DB, indexing, custom fields, plugins).
• Planning and conducting regular performance reviews and tuning.
3. Automation & Integrations
• Creating and maintaining automation rules (Jira Automation, ScriptRunner, etc.).
• Writing Groovy/Python scripts for bulk operations, migrations, and housekeeping tasks.
• Building integrations via REST API (CI/CD, monitoring systems, internal tools).
4. Change Management & Standards
• Designing and implementing Jira configuration standards (custom field limits, workflow rules, etc.).
• Planning and executing Jira and plugin upgrades.
5. Team Support & Internal Consulting
• Collecting requirements and designing Jira solutions to support team processes.
• Troubleshooting complex incidents and non-standard scenarios.

We expect from you:

Required hard skills

• Jira Software Cloud + Server/Data Center: workflows, boards, permission/notification/screen schemes, JQL.
• Jira Service Management: queues, SLAs, request types (nice to have).
• Atlassian stack: Confluence, Bitbucket, IdP/LDAP integrations (SSO, groups).
Scripting / Coding:
• Groovy (ScriptRunner: post-functions, listeners, scheduled jobs).
• Python (utilities, migrations, bulk operations, integrations).
• Jira/Atlassian REST API (authentication, pagination, rate limits).
Performance / SRE:
• Understanding of SLI/SLO/SLA, latency, error rate, log and metrics analysis.
Infrastructure:
• Linux, Jira databases (PostgreSQL / Oracle / SQL Server), basic HA/DC concepts.
Integrations:
• CI/CD (Jenkins/GitLab/GitHub/Bitbucket), webhooks, event-driven integrations.

Required soft skills

• Systems thinking; understanding Jira as a product/platform.
• Ownership of Jira uptime, performance, and configuration quality.
• Ability to enforce standards, set limits, and say “no” with clear reasoning.
• Clear written and verbal communication with both technical and business stakeholders.
• Discipline in change management, process adherence, and post-incident analysis.

What do we offer:

• REMOTE OPPORTUNITY to work full time;

• Vacation 28 calendar days per year;

• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;

• Bonuses up to $5000 for recommending successful applicants for positions in the company;

• 50% payment for professional training, international conferences and meetings;

• Corporate discount for English lessons;

• ​Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);

• ​Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;

• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.