Head of Monitoring Group

We are looking for a Head of IT Monitoring Team to lead two teams—24/7 Duty Admins (L1) and Technical Monitoring Specialists—and to design, develop, implement, and operate a comprehensive monitoring service that ensures stability, performance, and security of our IT infrastructure and products.

Your main tasks will be:

• Provide strategic leadership, set team goals aligned with company objectives, and own the roadmap for advancing monitoring capabilities.

• Build, operate, and evolve the monitoring stack (Zabbix, Grafana, Prometheus and others) with strong support for microservices and cloud monitoring (AWS CloudWatch / Azure Monitor / Google Cloud Monitoring).

• Ensure timely detection and resolution of alerts, increasing the share of incidents resolved by the L1 duty team without escalation; establish procedures based on ITIL and manage SLAs.

• Collaborate with IT/product teams to smoothly transition new monitoring solutions into production, and maintain clear operational documentation and runbooks.

• Develop people: upskill teammates, define a transparent career ladder, and prepare regular reports with operational metrics and team results.

We expect from you:

• Proven leadership running monitoring/observability teams in companies with high-loaded web systems.

• Strong knowledge of monitoring protocols, tools (Zabbix, Grafana, Prometheus), methodologies, and best practices; proficiency in monitoring microservices.

• Hands-on experience with RCA practices for critical events and with cloud monitoring (CloudWatch, Azure Monitor, Google Cloud Monitoring).

• Excellent communication skills and responsibility; experience building teams, developing people, and giving regular feedback; English B2+.

• Nice to have: ITIL Foundation certification; familiarity with AIOps and AI-driven monitoring; full-stack development experience to build internal tools, integrations, and dashboards.

What do we offer:

• REMOTE OPPORTUNITY to work full time;

• Vacation 28 calendar days per year;

• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;

• Bonuses up to $5000 for recommending successful applicants for positions in the company;

• 50% payment for professional training, international conferences and meetings;

• Corporate discount for English lessons;

• ​Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);

• ​Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;

• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for merch, team building activities, massage certificates, etc.