Head of eCommerce

We are now looking for a Head of eCommerce who will take full ownership of this area: business strategy, supplier acquisition, product strategy, operational excellence, and team leadership. This is a role for someone who can scale a two-sided eCommerce model — both the supplier side (brands/distributors) and the buyer side (salon owners).

Business Strategy & Growth

• Develop and execute the end-to-end eCommerce business strategy, covering both supply and demand.

• Drive GMV, revenue, orders, margin growth, repeat purchases, and overall business health.

• Build a scalable supplier base by establishing, negotiating, and managing partnerships with top distributors and brands in beauty, wellness, and health.

• Build and execute a strategy to increase adoption and purchase frequency among Booksy providers (beauty, wellness and soft-health businesses).

• Operate with a strong commercial mindset.

Product Vision & Roadmap

• Define the product strategy and roadmap, translating user insights and business needs into features and improvements.

• Work closely with Product & Engineering to shape a best-in-class buying experience for busy salon owners.

Operations & Execution

• Lead and develop a 10-person team across partnerships, sales, operations,marketing and product

• Oversee assortment, pricing, promotions, and margin structure, ensuring competitiveness and profitability.

• Ensure seamless end-to-end operations: logistics, delivery performance, returns, CX, and operational SLAs.

• Use data, experimentation, and rapid iteration to scale the business consistently.

Requirements

Who We Are Looking For

• Experience as Head of eCommerce / eCommerce Manager / Commercial Lead, ideally in fast-growth environments.

• Proven track record of building or scaling eCommerce from early stage to strong commercial results.

• Experience in the beauty, wellness, or health industries is a strong advantage.

• Strong commercial acumen and hands-on experience with supplier acquisition, vendor management, and negotiations.

• Ability to grow both sides of the marketplace: suppliers and customers (providers).

• Solid understanding of product strategy and cooperation with tech teams.

• Strong leadership skills — ability to hire, motivate, structure, and scale a high-performing team.

• Analytical, data-driven decision maker, comfortable with financial models and KPIs.

• Skilled in category management, pricing, CRM, merchandising, and performance marketing.

• Entrepreneurial mindset, willingness to take ownership, bias toward action.

What We Offer

• Strategic ownership of one of the most important growth initiatives within Booksy Poland.

• Work in a global tech company shaping the future of the service industry.

• Real opportunity to create impact for hundreds of thousands of providers using Booksy.

• A collaborative, supportive culture and a clear development path.
  

Benefits

• Private medical care from Allianz health;

• Additional life insurance from PZU;

• Multisport card;

• Online consultations with Psychologist Booksy;

• Access to English online language training;

• Pethelp - insurance for pets;

• Employee wellbeing platform Worksmile.