Head of Customer Support

The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff.

Key Responsibilities

• Managing the customer support department’s day-to-day functions.

• Responding to escalated customer support issues.

• Implementing customer support processes to enhance customer satisfaction.

• Formulating and revising customer support policies and promote their implementation.

• Informing the team of all new information related to products, procedures, and trends.

• Assessing support statistics and preparing detailed reports on the findings.

• Interviewing and hiring new employees.

• Overseeing and evaluating the team's ongoing training efforts.

• Delivering performance evaluations and following the disciplinary process according to company policy.

• Managing teams on Global environment.

Requirements

• Relevant education

• Proven experience as a B2C or/and B2B customer support manager, preferably within a similar environment. Crypto industry or Online industry – big advantage.

• Thorough knowledge of legislation pertaining to consumer protection.

• Top-notch oral, written, and interpersonal abilities.

• Well-developed arbitration skills with the ability to remain impartial.

• Affinity for multitasking with precision.

• Capacity to accept and utilize constructive criticism

What We Offer

• Competitive remuneration package.

• Mostly flexible working schedule.

• Training on the job with opportunities for career growth.

• Hardware & software allowance or equipment provided.

• Medical group insurance

• Regular team events and activities.

• Unlimited daily snacks and coffee.