Head of Client Support

KoinSky is a fintech company with two core products, including our own payment system for players and users.

Right now, our client support is just starting to take shape: we have 2 specialists manually checking transactions and collecting data from different sources. There’s no ticketing system, KPIs, or established standards yet

We are looking for a Head of Client Support who is ready to build the support function from the ground up — from tools and processes to team culture and quality metrics.

What you will do:

• Build and scale the client support function for fintech products from scratch;

• Optimize transaction handling and incident management;

• Select and implement ticketing and monitoring tools;

• Define standards, KPIs, and quality control processes;

• Collaborate with payment providers and internal operations teams;

• Grow and inspire the team as the company expands.

What we expect:

• 3+ years of experience in support for fintech or payment services;

• Solid understanding of payment processing workflows;

• Experience in setting up processes and implementing tools from zero;

• Strong data-handling and analytical skills, attention to detail;

• Client-oriented mindset and ability to shape a service culture;

• Team management experience and technical background will be a plus.

What we offer:

• Flexible schedule and the option to work fully remote (or from our offices if you prefer);

• Full ownership: your decisions will define how client support works at KoinSky;

• Professional community that values initiative and collaboration;

• Growth environment: training, knowledge-sharing, and career opportunities;

• Competitive salary based on interview results.