Head of Business Analysis

As a Head of Business Analysis at Mercuryo, your mission is to establish and scale business analysis practices that drive seamless integration of new payment, KYC, crypto-liquidity, and risk management solutions. You will take ownership of defining how business documentation is structured, maintained, and approved, ensuring that all stakeholders have access to up-to-date, well-organized product information. You will also work closely with cross-functional teams to optimize communication channels and knowledge-sharing processes.

Your Role:

• Define and optimize internal business analysis processes, including documentation approval workflows and knowledge management best practices.

• Establish efficient communication channels between product, engineering, compliance, and business development teams to ensure alignment on key business requirements.

• Define best practices for structuring output documents, ensure documentation is properly formatted and stored in the right locations (e.g., Confluence), and keep product information up to date.

• Lead the collection, organization, and documentation of business requirements for new integrations, features, and processes.

• Review and interpret third-party API documentation and create integration schemes to support new partnerships.

• Work closely with system analysts, product teams, engineering, and key partners to ensure clear expectations and well-documented processes.

• Monitor key business metrics to refine internal workflows and improve operational efficiency.

• Support and mentor business analysts within the team, fostering a culture of structured problem-solving and continuous improvement.

What We're Looking For:

• Proven ability to set up and maintain documentation approval processes, define communication workflows, and standardize output documentation.

• Experience structuring business documentation in platforms like Confluence and ensuring product-related information is kept up to date.

• Strong ability to bridge gaps between business and technical teams, ensuring alignment on key objectives and information flows.

• Proficiency in reading API documentation and understanding integration requirements.

• Ability to break down complex business problems, structure documentation effectively, and ensure clarity across teams.

• Ability to coordinate discussions between multiple teams and drive consensus on business requirements.

• Previous work in fintech, payments, or a related sector is a must.

• Ability to read and understand code is a plus.

What We Offer:

• Competitive market rate salary and performance-based incentives.

• 22 days annual leave with an additional 6 company days, plus bank holidays.

• Comprehensive health insurance plans.

• Extensive benefits program.

• Flexible work schedule and remote work options.

• Modern offices and co-working spaces across 6 countries.

• Working equipment.

• Professional development and training opportunities.

• Opportunity to shape the initiatives you’re working on.

• Diverse and friendly team.

• We are open-minded to new ideas.