Director of Product (Core Markets)

Highlights:

• Role: Group Product Manager

• Experience: 8-10+ years in product (with 5+ direct reports)

• Location: Remote (core hours 9:00–18:00 CET)

• Languages: Fluent English (C1) and Russian (Native)

• Reports to: VP of Product

As the Group Product Manager, Donor Experience, you will define and drive the vision, strategy, and execution for our donor-facing products. Leading a talented team of Product Owners (initially 4–6), you’ll build a culture of experimentation and data-driven decision-making to deliver meaningful impact. In close partnership with Engineering, Design, and Go-to-Market teams, you’ll launch innovative capabilities that elevate the donor journey, boost conversion, and accelerate revenue growth. This is a high-impact leadership role for someone who thrives on hands-on collaboration, rapid experimentation, and delivering measurable growth in engagement, conversion, and revenue.

What “Donor Experience” Means Here Donor Experience represents every moment a donor connects with our platform — from the first click on a campaign page to the checkout flow, donor portal, and new innovations like peer-to-peer giving and bundled donations. Your mission is to ensure Fundraise Up remains the gold standard in digital fundraising — best-in-class for conversion, speed, accessibility, and global payments. You’ll champion simplicity and design excellence, scaling innovation without compromising the clean, unified experience that defines our brand.

Key Responsibilities Product Strategy & Outcomes

• Set the vision and drive execution of a multi-quarter strategy and roadmap for the Donor Experience — spanning checkout, widgets, pages, donor portal, and new donor-facing products.

• Lead continuous discovery through JTBD mapping, executive and customer interviews, and deep data analysis to separate core essentials from true differentiators.

• Run a high-impact experimentation engine — designing and executing A/B tests, optimizing UX patterns, and refining upsell and cross-sell mechanics to lift conversion, average revenue per visitor (ARPV) and per session (ARPS), and to shorten time-to-value.

• Balance scale and flexibility — safeguard product integrity and architecture while enabling tailored solutions that unlock enterprise growth.

Execution & Quality

• Lead cross-functional delivery with Engineering, Design, and Analytics to ship reliable, high-performing, accessible experiences.

• Set crisp business cases and acceptance criteria; land capabilities on time with launch playbooks and adoption plans.

• Monitor performance in production; iterate quickly on insights from analytics, research, and GTM feedback.

Team Leadership

• Hire, mentor, and develop Product Owners; establish operating rituals (discovery cadence, experiment reviews, roadmap/OKR cycles).

• Coach for strong product thinking and decision quality; close performance/skill gaps with direct, supportive feedback.

• Grow leaders who can run autonomous pods and represent the product credibly with enterprise customers.

GTM & Stakeholder Partnership

• Operate as a true partner to Sales, Solutions, CS, Support, and Marketing: equip the field with narratives, competitive angles, and clear boundaries.

• Join strategic customer conversations when it moves the needle; present product vision, handle objections, and co-create rollout plans.

• Communicate trade-offs with executive clarity; document decisions and keep stakeholders aligned.

Skills And Qualifications

• 8–10+ years in Product Management with 3+ years leading PMs/POs across multiple areas.

• Enterprise B2B/B2B2C platform experience (SaaS/fintech/payments/e-commerce or adjacent), including pre-sales/RFPs and complex stakeholders.

• Proven discovery-to-impact record: insight → business case → delivery → measurable uplift (conversion, revenue, adoption).

• Metrics fluency: CR, ARPV/ARPS, adoption, time-to-value; strong analytical judgment and decision quality.

• Communication: English C1

• Comfortable working remote within 9:00–18:00 CET; occasional travel to customers/events.

Bonus points

• Experience with payments, accessibility, localization, or CRM/marketing integrations.

• Background in remote-first, distributed teams and enterprise customer environments.

• Exposure to donor ecosystems (nonprofit, giving, peer-to-peer) or membership/recurring mechanics.

What Great Looks Like in 6–12 Months

• Measured uplift in CR and ARPV/ARPS from shipped experiments and capabilities; clear line of sight to revenue impact.

• 2–3 pivotal donor-facing launches with strong adoption and in-the-wild reliability.

• A predictable operating system: quarterly strategy reviews, healthy discovery pipeline, and on-time delivery.

• GTM alignment: field playbooks on why we win, where we don’t, and what we say “no” to—and why.

• A strong PO bench: autonomous pods, fewer escalations, better decision velocity.

GPM-Level Behaviors We Expect

• Owns outcomes: accountable for results, not just roadmaps.

• Empathetic & relentlessly curious: digs to root causes; tests before telling.

• Executive presence: challenges and influences senior stakeholders with clarity and respect.

• Sales-friendly, product-centric: partners with GTM while protecting long-term leverage.

• Resourceful & urgent: always finds a next path forward.

Why work with us

• A strong, collaborative product team that owns what it builds

• Clear product vision and access to real customer feedback from global nonprofit leaders

• Flat structure: no politics, just great work with great people

• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next

• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off

• 100% paid telemedicine plan

• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.

• English learning courses

• Relevant professional education

• Gym or swimming pool

• Co-working

• Remote working.

• Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.