Customer Support Specialist

We are looking for a Customer Support Specialist to join our growing team and make sure our users always have the help they need, when they need it. In this role, you’ll be the go-to person for VR enthusiasts—helping them navigate our platform, solve problems, and get the most out of their experience. Your support will make a real difference, keeping our community happy, engaged, and excited about what’s next in VR.
Work Hours: Availability during CET evening hours is required.

Schedule: Non-standard days off (not Saturday/Sunday).

What You Will Do

• Answer questions and troubleshoot issues through support tickets for VR video streaming platforms

• Connect with users on Discord, Reddit, and forums, keeping the community engaged

• Help keep users around by proactively addressing concerns and making their experience better.

• Track and escalate bug reports to the development team

• Reduce recurring support issues by improving documentation and FAQs

• Handle refunds, payment disputes, and subscription questions

• Gather feedback to help improve the platform and support experience

What We Are Looking For

• Experience in customer support, preferably in a technical environment

• Familiarity with support tools like Zendesk

• Community engagement skills - you know how to connect with users

• A passion for VR and immersive experiences

• Flexible personality with strong decision-making skills

• Analytical, problem-solving mindset with attention to detail

• Experience handling refunds and payment service provider interactions is a plus

• Fluent in English (B2+) with great written communication

Hiring Process

• HR Screening (30 min)

• Case Task (2-4 hours)

• Team Interview (1 hour)

• CEO Interview (30 min)

💼Explore our hiring process

What We Offer

Please note, that this is a fully remote contract role. B2B cooperation only – you will work with us as an independent contractor operating through your own legal business entity (e.g., sole proprietorship, limited company, or equivalent).

• The chance to be part of a pioneering team in a rapidly evolving industry

• Direct impact on the future of immersive media

• Flexible working hours and remote-first culture

• A team that values initiative, clarity, and collaboration

• Access to all tools and tech you need

• Unlimited DeoVR Premium

• A work environment where ideas matter and people are treated with respect