Customer Success Manager (US Market)

As a Customer Success Manager at Insense, you will ensure our clients achieve their goals using our platform. Your tasks will include providing excellent onboarding, maintaining ongoing client relationships, and offering proactive support. You will work directly with clients to understand their needs, advocate for their success, and contribute to continuous product improvements.

📍This role is open to anyone based in LATAM.

⏰You must be available every working day between 9 am and 6 pm EST.

Who we are looking for

Required:

• 2+ years of customer success (or similar roles) experience in SaaS or marketing, with a proven track record of managing client relationships and delivering business impact

• Familiar with GSuite, Hubspot, Notion, JIRA, or similar software

• Highly skilled in English communication, both spoken and written

• Experience in identifying, tracking, and resolving issues, with a commitment to exceptional customer service and communication

• Organized and detail-oriented, capable of managing multiple projects simultaneously while maintaining high standards and accuracy

• Customer-centric with a proactive approach to anticipating client needs, addressing issues before they escalate, and focusing on continuous improvement

Bonus points:

• Basic knowledge of digital marketing, influencer marketing and social advertising (Facebook, Instagram, TikTok)

• Experience tracking and reporting on KPIs for customer success, satisfaction, and retention, with the ability to use data to drive decision-making and strategy

Responsibilities

• Act as the main point of contact for clients to deliver exceptional customer experience and ensure they get the most value out of the platform

• Become a specialist in the Insense platform and paid social advertising, in general, to be able to continuously solve problems for customers and provide best practices and consultative advice

• Build and foster strong relationships with our clients

• Own client communication in different channels, proactively outreach accounts, and offer support and solutions based on their needs

• Support the running of internal client activation campaigns

• Recommend growth opportunities based on data, new product features, and market trends to our client base

• Track accounts to identify churn risk and work proactively to eliminate that risk

• Act as a partner of the Customer Experience Team, supporting our daily customer operations tasks, back-office, and projects

• Be the voice of customers to inform our internal teams

• Collaborate effectively across functions including Sales, Marketing, Product, and Engineering

• Manage client campaigns along with the Creator Growth team — create tasks, follow up, and ensure campaign goals are met

What we offer

• 💻 Forever remote role

• 📍Work from anywhere role

• 💰Salary in USD commensurate with your experience and location

• 🏖Time to recharge: 15+ days off, US holidays, a bonus day each year with us, plus a festive end-of-year break!

• 🌴Team retreats around the globe

• 🌎Global exposure: collaborate with clients and teams across the Americas & EMEA.

📍This role is open to anyone based in LATAM under a contractor agreement, kindly select “worldwide” option in case your location is not listed.