Customer Success Manager

We’re Tribute - the leading monetization platform on Telegram. Our users earn through donations from their followers, subscriptions to private channels, paid digital content and physical products. 60k+ creators are already actively using Tribute, incl. many well-known names and bloggers with large audiences. And that number keeps growing every day!

We’re looking for a top-tier Customer Success Manager to help creators start their journey, grow, and get the most out of monetization with Tribute. This person will play a crucial role in building and maintaining long-term, trusted relationships between our team and key content creators, communicating with them directly and providing personalized support.

Responsibilities:

• Communicate with key Tribute creators: answer questions, guide them through the product, engage them in new features, activities and special projects.

• Attract new creators: search for and reach out to relevant potential creators, showcase the platform’s opportunities, and onboard them into the product.

• Support new creator onboarding: guide them from registration to their first sales, help overcome any issues, and motivate them to try more tools to boost earnings.

• Analyze creator performance data regularly: detect churn or dips in activity, and propose timely solutions and growth strategies.

• Gather and relay feedback: collect creator insights and share them with the product, marketing, and support teams.

• Pick creators for product and marketing needs: find the right participants for interviews, testing, success stories and product launches.

• Follow internal processes: use checklists, message templates, scripts and other supporting materials, and keep your progress documented.

• Be part of growing and promoting the best service for creators on Telegram!

Requirements:

• 2+ years of experience working with clients, creators, or influencers.

• Excellent written and verbal communication skills — clear, friendly, and concise.

• Solid understanding of the creator economy: who creators are, how they earn, what they fear, and what they want.

• Strong analytical mindset: you base decisions on real data, not just gut feeling.

• Highly self-disciplined and organized: you love spreadsheets, templates, statuses, tracking progress, and staying structured.

• A genuine desire to help and improve the service — not just replying for the sake of it, but truly helping creators grow and enhancing the platform.

Nice to Have:

• Experience in influencer or partner marketing, community management, or sales.

• Deep familiarity with Telegram — you know its features inside and out.

• Previous experience with creator platforms such as Boosty, Patreon, or similar services.

• A solid understanding of how influencers work — from stories and reels to giveaways and product drops.

• Hands-on experience with e-commerce platforms and a clear understanding of their workflows.

• Comfortable using tools like Notion, Google Sheets, and CRM systems.

• A genuine passion for content, memes, creators, and lively, engaging communication.

• Strong English skills — both written and spoken — at B2 level or higher.

Why it is a fantastic opportunity:

• Non-bureaucratic management that focuses on results.

• Regular performance reviews to assess your progress.

• Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.

• Compensation for medical expenses.

• 20 working days of paid vacation annually.

• 11 days off per year.

• 14 days of paid sick leave to support your health and recovery when needed.

• Access to internal conferences, courses and corporate events.