Customer Success Account Manager with German

TaxDome is the #1 practice management platform for accounting firms in the US. We’ve grown 100X over the past five years, now serving tens of thousands of businesses globally, with millions of end-clients.

We’re looking for a Customer Success Account Manager (CSAM) to support clients across Germany, Austria, Switzerland and Luxembourg. You’ll be the primary point of contact for our English and German-speaking customers, guiding them to success on our platform and ensuring satisfaction, retention, and growth.

What You’ll Do

• Manage a portfolio of mid-sized to large B2B clients across the DACH region

• Deliver onboarding, product training, and regular check-ins in English and German

• Understand customer goals and advise on how to achieve them using TaxDome

• Proactively drive adoption, retention, and account expansion

• Be a customer advocate: collect feedback and share it with Product and Engineering

• Collaborate with Support and Sales to ensure seamless customer experience

• Monitor customer health and product usage to mitigate churn and encourage growth

Who You Are

• You have 2+ years of experience in Customer Success, Account Management, or related roles in B2B SaaS

• Fluent in English and German (C1+)

• You have supported clients in DACH markets

• Skilled communicator, great at handling diverse customer needs

• Confident using tools like HubSpot, Salesforce, Intercom, or equivalents

• Familiar with customer success metrics (NPS, churn, MRR growth, etc.)

• Independent, organized, and proactive — you get things done in a remote setup

• Bonus if you’ve worked with LegalTech, FinTech, or SMBs

Why Join Us

• Take ownership of DACH region

• Be part of a fast-growing, global SaaS company with a product customers love

• Work alongside a 300+ distributed team across 40+ countries

• Low bureaucracy, high impact – your ideas shape the customer experience

• Opportunity to grow into senior CS or leadership roles

Working Conditions

• Remote-first culture

• Flexible hours aligned to CET

• B2B contract with competitive monthly pay

• Room to grow professionally

How to Apply

Interested? Email dvazquez@taxdome.com to connect with our recruiter.

We appreciate every application, but only selected candidates will be contacted.

Join TaxDome and help redefine the future of SaaS for accounting firms.