Community Manager Game Dev

Responsibilities

• Implement effective community support strategies to ensure members receive timely and accurate assistance through various channels, including Discord, community forums, social media, and more.

• Actively engage with community members, addressing their questions, concerns, and feedback and using this information to improve the product and support services.

• Collaborate with other departments, such as product development & marketing, to ensure community feedback is considered in decision-making processes and that support services align with the organization's overall goals.

• Create and maintain support resources, such as FAQs, knowledge bases, and tutorials, to empower community members to find answers independently.

• Foster a positive community culture by promoting a welcoming and inclusive environment, encouraging members to support one another and share their experiences.

• Escalate any issues, observations, opportunities, and insights to the relevant internal stakeholders.

Qualifications

• 2+ years of experience in a technical support or customer service role, preferably within game projects.

• Interest in the gaming industry, understanding the needs and demands of the PC gaming audience/MMO audience.

• Experience with social media engagement, management, and platforms such as Discord and Twitter, VK play, Steam and other social media

• Excellent English language skills.

• Excellent verbal and written communication skills.

• Outstanding interpersonal skills and an ability to work effectively as part of a team.

• Ability to work well under pressure and manage sensitive or controversial subjects with tact, kindness, and professionalism.

What We Offer:

• Remote Work. Enjoy the flexibility of working from anywhere in the world.

• Friendly Team. Join a group of passionate enthusiasts who love what they do.

• Exciting Project. Be part of an engaging large-scale project and collaborate with a team of professionals.

• No Bureaucracy. Experience an optimized work environment without bureaucracy.

• Generous Time Off. Take advantage of 50 vacation days and a day off every year.

• Growth Opportunities. Participate in evaluations every six months, providing opportunities for growth within the company or bonuses for outstanding performance.